Customer Ratings & Reviews

One side i cant hear, one side is fully charged and the other doesn't work

### Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black: A Great Deal with a Few Caveats The Geek Squad Certified Refurbished Beats Powerbeats Pro offers a compelling proposition: the performance and features of the popular true wireless sport earbuds at a significantly reduced price. For many users, this is a fantastic value, but it's important to understand what you're getting. #### What "Geek Squad Certified Refurbished" Means First, let's address the "refurbished" aspect. According to Best Buy, Geek Squad Certified Refurbished products are thoroughly tested, repaired, and restored to a "like-new" state. This means the item should be fully functional, although it may have minor cosmetic imperfections. It will come in generic packaging with all essential accessories, which may be original or comparable substitutes. It's not a brand-new device, but it should perform as such. A limited warranty is typically included, offering peace of mind. #### Key Features and Performance The Powerbeats Pro, in general, are well-regarded for their performance, and this refurbished version is no different. The main highlights include: * **Secure Fit for Workouts:** The adjustable ear hooks are a standout feature, providing a stable and comfortable fit that's perfect for intense exercise, running, or other athletic activities. This is a major advantage over earbuds that rely solely on in-ear fit, such as Apple's AirPods. * **Solid Sound Quality:** The acoustic package delivers a powerful, balanced sound with good clarity and dynamic range. While some users have mentioned a lack of deep bass, the overall sound is generally praised. * **Long Battery Life:** Each earbud offers up to 9 hours of listening time, and the included charging case provides more than 24 hours of combined playback. The Fast Fuel feature is a lifesaver, giving you 1.5 hours of playback from a quick 5-minute charge. * **Apple H1 Chip:** For users within the Apple ecosystem, the integrated H1 chip enables seamless, instant pairing with iPhone, iPad, and Mac, as well as hands-free Siri. * **Sweat and Water Resistance:** The reinforced design makes these earbuds resistant to sweat and water, so you don't have to worry about damaging them during a tough workout. #### The Verdict: Is It Worth It? The majority of customer reviews for the Geek Squad Certified Refurbished Powerbeats Pro are positive, with many people praising the "like-new" condition, excellent performance, and unbeatable price. Many users couldn't tell the difference between their refurbished pair and a brand-new one. However, a small number of customers have reported issues, such as receiving a product that was not properly cleaned or had a defect. While these instances seem to be the exception rather than the rule, it's something to be aware of. The Geek Squad warranty and Best Buy's return policy provide a safety net, but it's a good idea to inspect the product thoroughly upon arrival. **In summary, if you're looking for a high-performance, sports-focused true wireless earbud and want to save some money, the Geek Squad Certified Refurbished Powerbeats Pro is an excellent option. Its secure fit, great sound, and long battery life make it a top choice for active users. Just remember to check the product and be confident in your purchase, as the refurbished nature means there is a slight chance of a minor issue.**

I was a bit skeptical about buying refurbished, but these Geek Squad Certified Powerbeats Pro earphones completely exceeded my expectations. The sound quality is rich, with deep bass and clear highs, making them perfect for both workouts and casual listening. The fit is secure and comfortable—no slipping even during intense runs or gym sessions. Battery life is impressive, and the fast charging feature has come in handy more than once. Pairing with my iPhone was seamless, thanks to the Apple H1 chip, and I appreciate the individual earbud control for added convenience. My only small gripe is the charging case—it’s a bit bulky compared to others—but it does offer solid protection and extra battery power. Overall, this refurbished pair looked and functioned like new. Great value and great performance!

Headphones sound quality super weak on max volume -with zero noise cancellation and doesn’t hold charge for long. I expected it to be a lot better than that.

The Geek Squad Certified Refurbished Powerbeats Pro have been fantastic. The sound quality is clear, punchy, and great for all types of music. I love how secure they feel during workouts—no slipping even with intense movement. Battery life is excellent, easily lasting a full day of use, and connectivity is seamless with my devices. The refurbished option is a great value, and they feel just like new. Highly recommend these for anyone who wants high-quality wireless earbuds.

To start with, the one bad thing: the charging case can disengage the buds from their charging ports when closed. You'd think this would be a simple fix, but when I called Apple Support, they said it was a known issue. To mitigate this, I have to leave the clamshell open while my buds charge. Aside from this, they work pretty great. They're sturdy (I've dropped the case and the phones themselves with no problems), water-resistant (particularly sweat and rain from running outdoors or working out), comfortable (fit in and around my big ears with no problems), and play the music to an appreciable quality. Not quite as clear as the JBL Endurance Peak headphones I bought, but at least these play music after more than a month of workouts.

The left earbud doesn’t charge when on dock sometimes I have to separate the earbuds to charge them properly.Have tried wiping the terminals but still have that problem this is my second pair and it seems to be an ongoing problem.

Make my ears hurt it miss some part and do not keep the charge

I’ve been using the Beats Wireless Pro for a few years and needed a new pair, and overall, I’m really impressed. The sound quality is rich and powerful, especially the bass, which is exactly what I was hoping for. The design is sleek and stylish, and they feel premium right out of the box. Battery life is solid, and the wireless connectivity is smooth with minimal dropouts. I also appreciate the noise isolation—it’s not full noise-canceling, but it does a good job of blocking out background noise. The reason I’m giving 4 stars instead of 5 is because they can feel a bit tight after extended use, and the touch controls take a little getting used to. Also, at this price point, I would’ve loved to see active noise cancellation included. Still, these are a great choice for anyone looking for high-quality wireless headphones with a bold sound signature.

The Powerbeats Pro deliver excellent sound quality and a secure, comfortable fit—perfect for workouts or everyday use. The battery life is impressive, and the connection is seamless thanks to Apple’s H1 chip. With great noise isolation and rich bass, these earbuds offer both performance and style

Highly recommend, sound is excellent for day to day use, bass is nice and the highs are clear and vivid enough. The only caveat is I wish they would get a touch louder. But I have that problem with most earbuds. Battery life is great, I get 7-9 hours on the few occasions I’ve actually needed them for that long straight. The charging case is a huge convenience, and the fast charge works as advertised. Fit is secure, and though it was an adjustment at first coming from BeatsX, I was able to find an eartip that isolates outside noise to a satisfactory degree. These aren’t as good as earplug style buds, because you don’t put them INTO the ear canal to seal out the noise. But they are pretty good WITH THE RIGHT TIP. Setup is easy, and almost stupid proof if being used with Apple devices. With non-Apple devices it’s just like any other Bluetooth setup, and these have excellent range, I’ve left my phone in the house and gone out to retrieve the mail from the roadside and still kept connection. 9/10 for daily drivers, the only caveat being the volume.

Beats Pro Earphones The Beats Pro earphones deliver a high-performance audio experience with powerful bass and excellent clarity, making them ideal for music enthusiasts who love dynamic sound. The build quality is premium, with a durable yet sleek design, and the secure fit ensures comfort during long listening sessions or workouts. However, the strong emphasis on bass might overpower mids and highs, which may not appeal to audiophiles looking for balanced sound. They’re also on the pricier side compared to similar competitors. Overall, the Beats Pro earphones are a solid choice for bass lovers and those seeking a stylish, reliable pair of earphones. Rating: 4/5

Nice sound. I like my bass and these have it. I have a few other earphones ( Samsung, sennheiser, etc.) but none has the bass as good as these Beats. I also like to sleep with them on and they pretty much stay in place on a soft and cushiony pillow. They also last longer than the others. The sealing in the ear makes ANC that others have completely unnecessary. I mostly wear them at the end of my day since I prefer to keep my ears “open” outside my home. I bought mine refurbished and they provide the same amazing sound as new ones for much less dough.

I was a bit skeptical about buying refurbished headphones, but these Beats Pro changed my mind completely. The moment I unboxed them, I was honestly surprised—everything looked pristine. No scratches, no weird wear, nothing to suggest they weren’t brand new. The sound is what you'd expect from Beats: deep, powerful bass, super clear mids, and just the right amount of treble. They're fantastic for everything from studio sessions to just zoning out on Spotify. I use them for mixing audio and also while commuting, and the noise isolation is top-notch—even without active noise canceling. Build quality? Solid. These things feel like they’re made to last. The ear cushions are super comfortable for long wear, and the headband doesn’t squeeze your head like some cheaper models do. The best part? I saved a ton of money without sacrificing quality. It feels like I got premium headphones at half the price. If you're on the fence about going refurbished—don’t be. These are a steal. Thanks, Best Buy, for making high-end gear more accessible!

I went through 3 JBL’s. And they all broke. I clean them regularly with sani-wipes (hospital) to keep them clean. Anywho I ended up using the Beats and I’m obsessed. I can bend over quickly or clean over messes and toilets and I know they won’t fall off my ears. The quality is amazing. They are way more comfortable than Apple brand. I have super tiny ears

I have a pair of Jaybird wireless headphones that sound great and they are comfortable, but the button control on the connection wires can make them a little awkward especially when you have to add the battery booster. The Powerbeats by Dre are really comfortable and no wires! I wear them on average 3-6 hours a day and there is little fatigue. They don't completely block out surrounding sound which is a plus for me in an office (or outside) environment so you are aware of what's going on. I haven't cranked them all the way up yet, but they have good fidelity when they are turned up to a level where you can comfortably tune out outside noise. My earholes are on the smaller side and I have to use foam tips (I purchased to use with the Jaybirds) instead of the supplied silicone tips. These have a really secure fit with the earloop gently holding behind my ears, again with no fatigue. The ease of pairing and use with my Apple products couldn't be easier. The refurb price around the holiday made these a no-brainer! Glad I made the purchase.

I really was amazed at the new condition of these refurbs, I wanted to replace my Beats X with the Powerbeats Pro Totally Wireless but not at the steep cost of $249.99. Hence I saw these for $129.99 and honestly they came in outstanding new condition not dirty like some reviews state. Their functionality is as good as new ones, downloaded the Beats App for my Note 10+ and they sync right up. The sound quality is better than the Beats X. The bass is as expected very good and the highs sound clear and crisp more balanced sound profile than I was expecting. IPX4 rating so at least I know they can hold up with work outs and some rain. This is where I dock a star, honestly when other earbuds in the same price range or even a pair of 30 dollar JLABs can have a strong IPX5 rating which means you can rinse them off with water without worry. This is where I find my mind blown I expect when you paying a premium a stronger IP rating especially if your emphasizing a very active lifestyle.

Never had bluetooth earphones, but I am glad that these were my first. At first the earphones were hurting the inside of my ear, but I learned that you can rotate them so that you can adjust the pressure inside your ear. Also, when I first used the earphones, one of the earphones had trouble syncing, but I only had this problem once out of the two weeks I used them. Signal strength of 10m, great sound quality, comfortable, and great for exercising!

The good: I’ve had these a bit more than 2 months and I love them. I go everywhere with them, exercise is great as they do not fall off, I use them for everything. If I have to make a phone call, I’ll just pop one of em in my ear or listen to a voice message and of course, listening to music with these is awesome. They are very rich in bass which I love. Playing call of duty with these is amazing. You can clearly hear how close the people are and the sounds wherever there’s an explosion or shooting, it’s just amazing. The bad: You have to make sure to have the plastic ear loop in a comfortable position, otherwise, after using them a while, they can get a bit uncomfortable. There are times when one of the earphones doesn’t connect to my phone and I have to pop em back in the case and maybe turn bluetooth off on my iPhone for it to work, but it doesn’t happen very often.

I like these headphones a lot. They fit well (once you learn how to put them on), snuggly (once you get the right ear piece on), and sound better than the 1st gen AirPods. I would suggest these highly if you like in-ear earphones, want a true true wireless experience and don’t mind paying a little extra for them. The only downside is the size of the charging case. It’s a little big for my pants pockets.