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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 4,484 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Fit well, comfortable, but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice buds but not designed for industrial use. At full volume,still not able to hear what i listen to but do very well in normal conditions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished but just like new.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but just like new. Use the Beats for gym and for walks outside with my dog. Great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for working out, great value as refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished made these products a good buy, overall good sound quality and I like the interaction with my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love my Beats!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! No issues with it being refurbished at all! Love that they wrap around my ears. Regular earbuds always fall out for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Beats Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of my refurbished Beats is Outstanding! Everything came included in the packaging as though they were brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Overall so good for now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase so far. I do Beachbody P90 exercise routines and these stay in ears throughout the workout. Easy pairing with iPhone 6. Usually only use one at a time without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt come with original rubber earpieces and u have to make sure there put in the case just perfect to charge but sounds and works great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JUST AWESOMR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ALWAYS CONSIDER REFURBISHED ITEMS FOR MY 6 YEAR OLD BEFORE BRAND NEW (CAUSE SHE’S SPOILED BUT CARELESS) AND HAVENT BEEN LET DOWN YET! THE SOUND IS IMPECCABLE AS IF THEY WERE BRAND SPANKING NEW. EVERYTHING WAS INCLUDED! I COULDNT HAVE ASKED FOR A BETTER EXPERIENCE!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound! Easy to use and awesome! Worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound fantastic but they are a little difficult to insert and remove. That’s really my only complaint. I would also suggest something without the over eat support if you’re wear glasses.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the refurbished ones and they look and work just like brand new ones I'll be buying another pair for my kid for his bday

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech Members beware

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech Members beware: refurbished items have no coverage under your Total Tech plans. I purchased this item in July 2024 and recently one of the earbuds starting having random issues charging. I figured no big deal that is what we have the plan for in cases like this (something I have used on other headphones in the past without issue). However, my local store informed me they can find no coverage and that is due to the previously mentioned stipulation on Geek Squad refurbished items do not fall under the Total Tech plan. I spoke with the store manager who said that there was apparently a message present saying this (it is highly likely I made my purchase through the app and I do not remember seeing then). During our discussion, I made the comment that basically there is no point in buying a refurbished item as a Total Tech member and after thinking on it for a moment, his response was "yes I guess that is true." So if you are looking to roll the dice and save some money, go for it on these. However, if you are expecting any kind of coverage from Total Tech on a Geek Squad Certified Refurbished item... look at other options lest you be stuck with an unreliable item trying to save a little money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good head phones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great the left one falls out occasionally but that is due to cauliflower ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable With Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving these. Early in the morning, I can listen to my shows in any room of the house without disturbing anyone. They’re comfortable and stay put in the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fear Not

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good - great fit and sound quality and easy pairing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerbeats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out. NIce sound quality. Very fast charging.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but Airpod Pros better

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these before the Airpod Pros came out. These were just too big, along with the charging case. Had excellent sound. Buttons were a little confusing. Prefer Airpod Pros.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Back for the 2nd time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying refurbished Powerbeats pro. Got a set for both my parents now and they look almost brand new with no issues. If anything does arise though I will update the review but I don’t think I will. If you have any doubts about buying refurb dont worry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meh okay item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, not the best but i bought these refurbished and some people can hear me dine some people can't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and wearability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones for working out and will upgrade to the new version for sure

    I would recommend this to a friend
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