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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 4,488 reviews
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Nice earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these and they are decent for refurbished earphones. I wished they were louder but I’m satisfied and prefer them over apple earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. I literally have 3 pairs. My only complaint is that I’m always losing one, but that’s not Beats fault lol.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fantastic quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was super easy to connect to my phone and battery life last for DAYS!! I truly recommend them especially from Best Buy since everywhere else sells them $100 more compared to Best Buy truly the best purchase I made

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with these .. I wouldn’t go to no other plugs to save my life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats 3!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always the best sounding. After 1-2 years they do start not charging or not pairing or working correctly. But its well worth to replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really know what to expect getting refurbished headphones. The reviews seem to be on point and I am glad that I purchased them. I have not had any issues as of yet if I do I will adjust my review. Can't beat $100 off the original price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerbeats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable alternative to buying directly from Beats and it works perfectly for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my granddaughter. She is a competitive figure roller skater and uses them in practice to listen to her music. They work perfect. She is nine and loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Good early, then falls off of a cliff

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is good and the earphones did work without issue for about six months. Then the volume on the right earphone dropped considerably, and even going through the process of resetting the earphones hasn't had an impact. There are better options on the market, especially considering the price (refurbished or brand new).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were easy to set up and connect to my laptop. I like the sound and they fit is perfect. They came with three different sizes for the insert which was great since I prefer the smaller size. I like my AirPods too, however I cannot wear them as long due to the discomfort from the ear insert. Not a fan of the color but couldn’t not beat the price of $130.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Pro Experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, they stay put and are loud enough for the gym or jogging. Won’t fall out your ears when sweating.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crisp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tech, music comes out crisp as i work out. Would recommend it to family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound even on low volume.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what a great sound even on low volume! The charging case is a great design. My husband loves having them for work because they work with his laptop and meetings. The sound is so much better than his truck phone/mic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wrong Item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll give the product a 5 star for packaging, look of quality, and quick delivery. Unfortunately the product wasn't the right one for the phone my husband has so we had to return them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good head phones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great the left one falls out occasionally but that is due to cauliflower ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    10! Out of 10 would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They pair way and are super comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work great and came with just about everything. it came with a charger that didn’t fit the port. and i didn’t bother returning

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Work well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well for phone calls even if only one earphone. At times will override other bluetooth devices. Very secure with ear wrap around.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great price but buy new

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the Beats brand. However, I have had had these earphones for about 6 months and when speaking with someone on the phone, the clarity is terrible sometimes. The person I'm speaking with tells me they can't hear me or the sound is robotic and we both hear it. When I switch to the handset or speakerphone the audio is clear and has no issues. The music playback is great though!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these way more than the apple air pods. I've honestly lost these outside once found they still worked just fine.

    I would recommend this to a friend