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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 4,484 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good earphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good earphones for me, where my ear does not fit airpods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My perfect purchase!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them. Not a scratch on them!!! Good sound quality!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Over the ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband because the Apple AirPods don’t stay in his ears. We took them on vacation and he loved them. They fit nice and snug over and in his ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    I absolutely love the over-ear comfort- Refurb NO

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Geek Squad Certified Refurbished Beats Powerbeats Pro Totally Wireless Earphones. I absolutely love the over-ear comfort, I am disappointed with the battery life. Unfortunately, the battery started dying just over a year after purchase, which is quite frustrating. Overall, the look and feel are great, but the longevity of the battery leaves much to be desired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great price but buy new

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the Beats brand. However, I have had had these earphones for about 6 months and when speaking with someone on the phone, the clarity is terrible sometimes. The person I'm speaking with tells me they can't hear me or the sound is robotic and we both hear it. When I switch to the handset or speakerphone the audio is clear and has no issues. The music playback is great though!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work well

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Beats by Dre work really great. I think my next purchase will be AirPod pros with noise cancellation though.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Still my favorite wireless earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't have known they were refurbished. Everything appeared almost new. Besides the sticker that says refurbished but other than that I just popped my old ear plugs in and I was game.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work great and came with just about everything. it came with a charger that didn’t fit the port. and i didn’t bother returning

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Earplugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby loves these! This is the only kind he’ll wear. Sound is amazing and battery life is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Work well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well for phone calls even if only one earphone. At times will override other bluetooth devices. Very secure with ear wrap around.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 2 out of 5 stars

    Wait for a better redesign

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is great. I love the fit and happy they dont fall out. Only gripe is that when you put the right earphone in the charger it doesnt properly connect so you phone connected to the right earphone draining the battery while the left is charging. It really sucks. If I would have known that I would have not purchased this unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Absolutely love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy hasn't failed me yet! These came to me in excellent condition. It was like they were actually brand new and not refurbished!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Charging uneven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product. Great sound . But the charging on my left pod seems to always be lower than the right even after an overnight charging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for the gym and I am definitely satisfied. The connections work as easily as you’d expect on an iPhone, and the battery life certainly lasts quite a few workouts without having to recharge

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Reburb but still good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished which irked me a bit but ended up being ok, I’d get the warranty if possible as people have reported issues with these but I have 2 pairs and nothing so far

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of geek squad certified before and they worked for about 2 years. So far I have not had any issues with these.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for the gym, though they do not have as much base as the new beats buds. they get the job done and do not fall off the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my beats nice in my ear so I don’t lose them. Once my son got a hold of them I never got to use it again I love them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Wireless Earphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about buying refurbished earphones, but I was pleasantly surprised when I opened the box and saw them! They connected to my iPhone without any problems, they fit great on my ears, and the sound is phenomenal! Very happy so far!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great value for money saver shoppers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit hesitant to purchase this items because they are refurbished and used. But this item has worked well up to today. The battery holds charge and they are awesome for the price i paid for them. Would recommend them to anybody.

    I would recommend this to a friend
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