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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 4,484 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the refurbished set and I was worried about the tips being dirty and what not but they looked brand new and they came with all the different tips new still in packaging. I was very pleased with my purchase..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great and I enjoyed it. I used to have AirPod so I rather use something else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and refurbish it was an excellent price I couldn’t pass up fast shipping came in next to the Packaging excellent Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great and I can say I selected a great product ! They are compatible with my IPhone and the sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They stay in place

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Apple AirPods, which I enjoy for business calls or casually listening to music. The thing I really Like about the Beats is they stay in place when I am out jogging or working out. These are perfect if you are extremely active.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Love these Headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend these to anyone looking for a great pair of wireless headphones. Love that they stay on your ears and dont move around especially when working and moving around often. The sound even on full blast if your in a loud environment can be hard to hear and they do have connection issues from time to time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. The battery is good and they charge quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great look. I workout everyday and sweat doesn't affect them. Takes some practice to get on your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Beats Certified Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new Quality! Thanks for making them certified! Best store in the land!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great new, refurbished just inspect them before buying, Bestbuy does a great job checking used items but no one’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Suprising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbished and was quite surprised. Like new with same warranty. Never been a fan of beats cause of the price but they are actually really nice with a quality sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Beat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very great earphone! Had one previously and lasted for over 2years. Had to get another. I will definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12 year got these to do his basketball workouts. He was looking for something that would stay on his ear. He loves them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why are they so expensive?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earphones to replace a set that I sadly lost. I guess they are ok as refurbished, but they came with no instructions at all on charging and use. I was glad that I still had instructions from my first set. Somehow these don't seem as comfortable as my original ones. My husband and I "share" them to listen to audiobooks when we go walking, and they work great for that purpose. I do think they are really overpriced though, and if I lose these I will find a more reasonable replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Shouldn't have been worried!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never bought refurbished before, let alone wireless earphones like this, but right before the Pandemic hit I thought I'd give refurbished a try. At almost half off the price of new, I figured if I liked them but they didn't work well I could at least save for new ones if needed. Not knowing what to expect, I was surprised to open the box and discover these were packaged in the official Beats packaging (even still had the sticker inside). The case was only slightly scuffed up but for this much off the manufacturers price, that's fine. They work perfectly. Great sound quality. Love the on ear controls much better than the AirPods these replaced. I think the AirPods win on sound quality but these are very good as well. My only qualm is, I think, a manufacturers problem and not a refurbished problem. If these are even slightly off the charging plates they magnetically lock into one or both might not charge. That's a little disappointing when you want to connect to a Zoom meeting when there are three others going on around you. Again, I think it's a manufacturing issue instead of refurbed, and I just make sure when I click them in that the charging indicator lights up before putting them away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mybeats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this purchase, I will highly recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Long battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and long battery life only problem I have is that it huts my small ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're not too bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ok sound quality, but they oick up background noise and amplify it. Also, they haedphones dont always sit in the charging pod correctly and dont get a good charge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished product Low sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refurbished pair and It was easy to set up and pairs well with apple products. Using the microphone callers can hear me not crystal clear but well enough. My issue with these is the low quality of the sound I expected it to be much much louder and it didnt deliver. The cost compared to price wasnt worth it I returned the product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t beat them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really nice work perfectly and looked brand new for a good price

    I would recommend this to a friend
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