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Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 4,484 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, real secure on ear, not super loud,battery life great, connects easy,charged with apple cord

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Totally worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished for significantly less and couldn’t be happier. They came essentially brand new in box with no damage. Fit around ear, stay secure Long battery life for both earphones and charging case Great sound, also blocks out a lot of outside noise for not being noise cancelling The charging case is somewhat bulky but the earphones are larger and fit nicely inside. The case also is pretty sturdy and has the magnetic charge port (Apple) I struggle a bit putting them on/around my ear but once they are in they aren’t going anywhere. Sometimes I forget I’m wearing them. I use them for everything; exercise, zoom calls, streaming tv from my iPad etc. They connect seamlessly to all my devices and switch easily between them Overall a great purchase. Would buy refurbished again.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good for the Gym - lacks volume in noisy place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this at the gym. It stays in the ear much better than my bose soundsport. I have noticed that if I use it on a plane, the volume level isn't really loud enough for me to watch a movie - even when volume at max. You have to strain to hear. Other than that the sounds is good albeit not much bass. I'd use it for podcasts, gym, jogging with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Far outperformed my Apple AirPods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and powerful sound. I love the red color. The charger is now an Apple type charger which is great for us iPhone devotees but it comes with a short cable. The charging box charges quickly and the earbuds fit snugly in there and it’s perfect to throw in a purse or gym bag. The sound is excellent. You can make any adjustments in your phone settings. I love bass and these little earbuds have a solid smooth bass sound. I listen rather loudly and I didn’t get any crackles or fuzz. I love these and I think they are FAR SUPERIOR in every way to my original Apple AirPods and new AirPods Pro. They fit better and they are snug in your ear and they look a lot cooler w the hot red color.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best (wireless) headphones I’ve owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite wireless headphones. My favorite of all times are the AirPods Max with the 3.5mm to lightning cable. As far as these they sync with Apple the best obviously and easily switch from my iPhone to my Apple Watch when I’m at the gym to my iPad with no re-syncing or anything crazy like that. They are the only wireless headphones I’ve ever bought that actually stay in my ears when I am working out Or underneath a car working on it. They seem to last forever and if you do need a quick charge just put them back in the case, go use the restroom and maybe eat lunch and then come back and you’re good for the rest of the day. Love these things, I hope they never stop making them

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, let me start off by saying, I would totally give these a 5 except for a few minor flaws. The sound is amazing, fir is nice, they are comfortable, hold up during a run and gym, everything. The reason I rate these a 4 is because: 1. Sometimes the headphones lag and each earbud are on two different pages...that can get annoying. 2. The headphones may charge one at a time, make sure they are in the case securely. Having one dead headphone sucks. Other than that, I'd recommend these!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these a couple months ago to use while working outside and couldn’t be happier with them. They sound good, seal out a decent amount of noise, don’t fall out of my ears like AirPods can, and the best part is they’re sweat resistant. Plus the battery last over 5 hours or more at a medium volume, I’ve gotten down to 30%. The only annoying thing is the case is slippery with really dry hands and the notch to open is not big enough to catch unless you have some finger nails. Oh and I bought these Open Box and saved a substantial amount of dough.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these headphones for a little over a month now with NO issues! They're comfortable, even with the wraparound design, and the battery life on these are AMAZING! I work 10hr shifts and I'm able to keep these in my ears the whole time without having to set them in the charging case. The sound is full, robust and clear; highs are excellent, bass has the proper "punch." Just make sure to fit them with the correctly sized eartips for optimum quality! The fully wireless quality of them adds to the appeal as I don't have to consciously maneuver my head to avoid cord tangling. Even as refurbished products, these are quite reliable and dynamic. I'll most likely purchase a second set for the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Large case, but ginormous features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried many different wireless earbuds and these are unquestionably the best I’ve used. Not only do they in place (Apple AirPods and others I’ve tried constantly fell out of my ears), they are comfortable all day, even with my glasses on. I can also hear the sound better - I would have to constantly adjust the AirPods so the sound would not be muffled. These Powerbeats Pro fit well and the sound is great! Plus, I appreciate the ability to adjust the volume on the earpieces themselves without reaching for my phone! The case is super large, but the features of these earbuds outweigh the inconvenience of the size of the case.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Both comfort and sound quality are very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The headphones are comfortable for extended use, and the ear cups don't feel too tight or pressure-inducing. Sound Quality: Bass Response, Soundstage, frequencies balanced. Overall: fit, ear cup size, and overall wearability. For sound quality, comment on clarity, bass response, treble, and my specific aspects. The sound is clear and detailed, with a good balance between bass, mids, and highs. The soundstage is spacious and natural, making the music feel immersive.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Wish they were a bit louder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these because they securely fit my ears and are more comfortable to wear than ear pods. Wish they were a little louder.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for workouts!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I've ever had! They stay in my ears and I never ever have to fiddle with them at all while I'm jogging or working out. I love how they charge in the case and turn on as soon as i put them on. I'll be getting my husband a pair for Christmas. The sound is beautifully crisp and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Workout Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on sale before the holidays. I would never be able to tell they were refurbished as I have had zero issues to date. First, they are so easy to use. They automatically paired with my phone and the battery level is easy to check. Just open the charging case next to the phone. Second, battery life seems great so far. I use them for about an hour at a time and the remaining charge after use has been about 95%. Third, they are comfortable and they don't come off when exercising (jump rope, pull-ups, putting on /taking off weight vests, etc.). Fourth, granted I am not super audio guy but they sound great to me. My tunes are clear and crisp.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best Ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear buds money can buy I love these so much and can't imagine music with out them great sound I use them for workouts and they stay on perfect

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great overall earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the sound and comfort that I got from these earphones. Never slipped out while doing H.I.T workouts and I tend to sweat alot. I did have an issue with that case. Whenever I was charging the earphones and case together. The earphones would automatically connect to my phone, even though case was closed and earphones were properly placed in case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good sound, great battery life, comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in ears wonderfully, super stable, does not fall out while running. Sound is good, bass is good, battery is great. Can use either one solo, nice for road running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. I’ve been issuing this brand and style for 3 years now. It’s what I recommend to everyone. They don’t fall out. Sweat proof. Great noise cancellation but not so much you don’t know what’s going on around you. Long battery life. Short time to charge. Only think is you really have to make sure you click them in right when putting them into the case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the quality of the Certified Refurbished PowerBeats, especially with the lower price point compared to the brand new ones. I will say that the quality of the Certified Refurbished products are not consistent. I was under the impression that they would be cleaned and include all the original inserts, etc. The first pair I purchased that I eventually returned did not include any of the manuals or inserts, and were missing a set of the ear inserts. I purchased a second pair to try my luck and see if the second pair would have everything, and they did. I cleaned and returned the first pair. Onto the sound quality. I give these a solid 4 in sound. I see reviews comparing them to the AirPods and will say that they do not match the sound quality of the AirPods. How do I know? I wore one of each and compared the sound quality for the same song. I switched between connecting them on the same song, and the PowerBeats Pros are not as loud, nor do they sound as clear as the AirPods. Regarding comfort, I wore them for a few hours and could feel some pressure on the inside of my ears. The benefit is that they stay in place when I run, and are water resistant. I don't know the level of water resistance, but I sweat a good deal when I run and they were unaffected. Overall a good buy at the discounted Certified Refurbished price, but overpriced when not on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    My hearing aids B

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them a lot, they don't move, they don't fall because of the design, I use them to work, listen to music, talk the sound is perfect recommended

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Great sound, incredible battery, but lots of flaws

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great. Rich bold bass that sounds much fuller than the Apple airpods pro, there's not comparison in sound. They also sound great on the phone. And with Apple's chip, they switch between Apple devices really seamlessly, especially IOS devices. The battery life is incredible, and the fast charge really does work well when in a pinch. However, I constantly notice that one or the other ear bud will not charge in the case which often leads me with an empty battery when I'm ready to exercise. On many occasions I've had to use other ear buds to exercise after these have been charging overnight. This makes it almost impossible to use if you travel when you can't control carefully placing your ear buds in the case before use at all times. I'm now getting them replaced through Apple care because this appears to be a common problem. Also, the case is huge, so you can't run around with these in your pocket. Lastly, if you run in a cold weather location, a winter hat will press the on ear buttons quite easily stopping your music.

    No, I would not recommend this to a friend
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