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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 4,496 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is very clear and it stays on even when doing workouts. I used it for running and cycling. Buttons are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    A little disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re clear and they sound good but the volume doesn’t go up enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrfixit2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very sensitive to the touch charge case over sized bulky. I have had the item for about a month now so this is a early review hopefully my opinion stays the same or improves.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beats Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the beats Pro. Only con, it is hard to adjust to snuggly fit my ear. I cannot find a tip that fits properly. The beats pro has fallen out of my ear several times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! This product was great and i 10/10 would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Paches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy and I really appreciate this opportunity

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    No charging cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great except it doesn't connect automatically to my android phone. Stays in place and great bass. I got it refurbished without a charging cable. Tried to get cable through customer service but was unsuccessful therefore 2 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean, worksgreat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these I was scared to purchase refurbished but it turned out great. I saved money and these work great. Has great volume and call quality. Easy to pair to multiple devices. I have and I phone and android and I switch from one to another without a problem. I would reccomend these to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfec

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I would purchase again, the range is great and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 2 out of 5 stars

    Unhappy with purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give these headphones a 2 rating because after purchasing refurbished ones one ear bud has gone low for second time. After trying to get it repaired said my 90 day warranty was up pay $100 for another one. I have purchased two other pairs of these headphones and has not had one issue with the new ones. I will not purchased refurbished products again I believe their is reason the first owner returned them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but missing earphone tips

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a pair, lost them and didn’t want to spend that much again. They work fine........ But they didn’t come with not one earphone tips. So I had to wait to use them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PowerBeats Pro 1.5 thumbs up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product, however I think for it to be refurbished the price should’ve been more reduced. I’ll probably end up buying another, who knows.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Not comfy when wearing glasses, but great fit without glasses on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really just did not like the sound quality. I expected more. More ease of use, more clarity. Less noise my conversation partners could hear in the background. I just returned them and bought bose which was only better sound wise but not the call noise. This would have been my first pair of beats and I tried the sports pair also. So not sure if the quality just went down when apple took over.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Power Beats Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After charging this for a couple of hours I’d expect for them to be charged since they’re right out the box. But NO it lacks connectivity (I have the iPhone 16 pro max) it doesn’t work. The light never turns white (even when it’s “done” charging - it’s only supposed to take 15 minutes!) If I knew they didn’t work I would’ve RETURNED it last month. If any of you are looking for something similar to this - wanting to spend money, please RECONSIDER.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    You get what you pay for - don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd pair of refurbished Powerbeats Pro I have purchased from Best Buy and the 3rd pair I have returned because they don't work. The left earphone will sometimes not work at all, when I'm talking in a video, the beginning of the audio will sound far away and sometimes they just stop working even though my phone still shows they are connetcted.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my GF and she loves them I wouldn’t recommend wearing them too too long though they’ll start go hurt a bit other than that perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Siren

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been nice if the color was just flat out red. Any who, I have to say I still love taking these to the gym, great earbuds just to zone out and get that workout crushed without thumbling with your tunes. Great addition to my collection!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones if Buying On Sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones. Has some issues with bluetooth connection, but usually when first connecting. Once connected they are solid.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one works some times, only one charges sometimes the Jlabs are better honestly

    No, I would not recommend this to a friend