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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4485 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 4,485 reviews
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good for working out and moving around.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great during active work outs. Beats stay in ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know what to expect when I purchased a Refurbished item. So, far the Powerbeats have been great during my workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Powerbeats Pro earphones are excellent! The color is unique, sound is great, and battery life is long lasting. Highly recommended!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life isn’t long. The part that go over your ear should be a little softer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    Great Headphones, work amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was nervous about purchasing certified refurbished headphones but not anymore! These headphones look and feel new and work great! battery life is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones they keep a good charge and never have to worry about them falling off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t beat beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for My wife on Mother’s Day she loves them great for working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones I have ever had

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for myself because the AirPods always fell out of my ears, I love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair of refurbished powerbeats pro I’m buying and so far I’ve had a great experience with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats Here Today Gone Tomorrow

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my wife these Beats for her birthday and she loved them, (I think a little too much). We went to my son's soccer practice a few weeks later and someone broke in the car and stole them. So now I have to get a replacement. Bummer!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Quality Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for exercise they never leave my ear and always provide consistent sound. The Beats pair with my Peloton equipment and keep me going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a lost set. Works well even if refurbished. Use a rewards certificate to purchase it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume quality is ok but I have more headphones

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    don't buy refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy these twice and both times they did not work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I haven't enjoyed my headset as yet because it was refurbished but the bass isn't loud in them. I have to return this weekend for another pair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good. Refurb?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving refurb a try. Works fine so far. I don’t expect any issues. Have had no problems with Best Buy. Seems like buying refurb is a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great value for money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times the case charging doesn’t work but overall the battery life of the beats are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gym headsets

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my go to headsets for workouts. Have different beats sets, but these work best when in the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Setup problems, but ultimately working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These literally were going back in the box when the Apple support tech suggested a hardware reset (hold the charger box button for 15+ seconds until it changes color and flashes; note: couldn't find the box or one bud's serial number in Apple database, so almost couldn't get support at all). Decent sound, terrible isolation, decent connection. The charging case is nice. I'm not thrilled with IR pause feature, but it works for my GF, and they play nice in her Apple devices garden. If full price, I'd have been cranky, but acceptable discounted.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Hurts after a while

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great but the ear supports will start digging into your ears, making this very painful!

    No, I would not recommend this to a friend
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