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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 4,496 reviews
  • Rated 5 out of 5 stars

    Awesome refurbished beats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best wireless earbuds iv ever owned and the price can’t be beat. Thank you Best Buy for your great services.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound over function

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Not as easy to operate as other earbuds on the market

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Beats by Dr Dre

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dre beats fit my ear perfectly. I’m glad I purchased I was unsure because I have small ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats Pron are easy to wear while maintaining the quality of the Beats brand. They pair very easily with iPhone and the charge on the case lasts for days.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old bluetooth headphones would cut out all the time when i ran or even walked too fast. These stay connected with great sound. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Best deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Product in great condition and no issues after 1 month

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Take a chance on refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although they were refurbished they were like new and came in original box and had ear tips tha weren’t used. Couldn’t go wrong for the price

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 months of usage, the earphones goes straight to the trash. The case doesn't get charged, even if it gets charged the earbuds don't get connected. Lesson learnt from refurbs, never again taking one. Spend a little bucks more and get the new one so that it will have a warranty in case of any failure.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice buds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad ear phones, bought them for my hubby.. He loves em

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery issues after 3 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought refurbished products are reliable, but realize that they are not. I purchased in May 2024, and it was working fine for 2 months. It then started having charging issues with right device. Now, after 3 months, the battery on the right last only 30 minutes. It works fine for 90 days and dies soon after warranty period. It's scrap now. Better go for a new one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. I waited a year for them to go on sale. They are really good for music and talking on the phone. I would highly recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent if you want the ear loop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Air pods can still fall out, but with these you never have to worry about it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left ear won't charge and they refuse to let me refund it. So that sucks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure if i like them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be coming in store..only one ear working.. so ill get it figured out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality sound. These pair are built well for active people. They pair seamlessly with Apple products.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not trust Best Buy Refurbished products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this trusting that the quality of Best Buy would be ok for a refurbished Bluetooth headset. I bought this as a gift for my dad. I paid $260 for these and the right earbud will not sync properly and connection isn’t good. Very upsetting and embarrassing to give a faulty gift.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Earphones Ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best bluetooth earphones I have owned. I prefer them over Air Pods. They are comfortable on and can wear them all day long.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, despite being, refurbished, they are just as good as brand new. They work amazingly and I haven’t had a single issue with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best headsets I’ve ever had very punchy bass all-around clear clean vocals Playing hip-hop is really fun to listen to deep deep bass

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Certified piece of garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certified piece of garbage. After my return date only one ear piece would connect. Continually tried to hard reset them to get both to connect to no avail. Stay away from buying them. Have had nothing but problems with Beat products. Definitely never buying again.

    No, I would not recommend this to a friend