Customer Ratings & Reviews

I wish I could give no stars but that’s not an option. The sound is very muffled not clear as Apple EarPods. I purchased them because Apple EarPods fall out of my husband’s ear easily at work therefore I purchased these and very disappointed. He did not use them right away so now we’re stuck with them or pay a $45 restocking fee which is ridiculous but I l will not purchase anything else from Best Buy for that reason.

The headphones would not stay paired to phone or to each other. While weight lifting or running these headphones continued to disconnect and cause disturbances in use.

Sound is very low and can tell they have been used

The geek squad certified headphones came with used earbuds with earwax encrusted in them. Definitely returned to the store.

I received the Beats ear buds without the ear plugs so I had to spend $9.00 more to get the different size plugs to match my ear. The tips of the ear buds were filthy dirty with some body's ear wax (how unsanitary)and the kit did NOT come with a charging cable. The description of what is included is false or wrong. Very disappointed. This is the last time I will buy a refurbished product from Best Buys.

As a previous owner of the Powerbeats3 I figured I’d get these used because the was reasonable. About 3 weeks in no complaints everything seeks to work in perfect condition with my iPhone. I’d recommend these at the sale price I’d gotten it which was approximately half off.

The right ear goes out in less than 3 minutes. This is not what i expected

They’re the same price as air pods pro. They are are pros are a way better quality. This is not worth $250

I loved the color of these and I am always willing to try refurbished products, but there is always that risk of the product not functioning. These arrived and only one was blue-tooth compatible. However, upon bringing it back to Best Buy, they helped me pick out another pair ( in black). This is a minor inconvenience, which is why I can I gave it 3 stars, however, the black pair works perfectly well and I have had zero issues with them thus far.

The right ear bud stopped working how can I return or replace these defective item?

Charge full battery only last 2 hours before i was getting 8 to 9 a month after 2 hours now im stuck with them to late to return and dont even have warranty

Would’ve given these at least 4 stars but Haven’t had these for 6 months and the right one won’t charge

I loved my Beats until one of them got wet and doesn’t work anymore. I thought they were water resistant.

These have been a great component to my workouts! They don’t slip and are sweat resistant which I really enjoy! I have smaller ears than most people and I’m happy that they stay in place while lifting weights and doing cardio! :)

These aren’t so good buying refurbished the ear piece would not charger just buy them new

Poor packaging missing listed accessories and already poor battery life very very disappointed with Best Buy

Didn’t work at all. Right ear but has not charge at all. This is “geek squad certified”. A bunch of bs.

I have Beats at work and decided to buy some for home. Unfortunately there was something wrong with the sound quality very tinny sound (probably why they were a refurb) and they were missing the rubber ear pieces. I was going to return them but my dog ate one before I could.

Seriously don’t get the hype about these. Volume comes and goes. Thank god I didn’t pay full price for these!

Not only do I use this for phone calls and having a handsfree clear noise system it is also very compatible with my iPhone. It reads my messages, uses Siri and makes my iPhone much easier to use when I’m not able to use my hands!