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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4482 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 4,482 reviews
  • Rated 1 out of 5 stars

    Refurbished Buyers Beware!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would scammed by a big box store. So, the refurbished Beat Pros I bought are defective. I can hardly hear on them. I took them back to the store to be serviced only to be told the serial numbers don’t match!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hear piece was not complet and the battery getting slow really fast

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Certified is Certified Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th bad experience with Geek Squad Certified in the last 12 Months. 3 Laptops...but I thought "laptops are complex and there can be many issues" Well...guess Beats are too...these lasted 5 Weeks(Past Returnable) Ebay with Squaretrade Warranty is more reliable than Best Buy Certified.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t recommend this is not good I tried these headphones for months but it didn’t sound good at all! Well not good for the price I paid for it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pro Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both ear pieces did not work correctly. Sound was not good & they did not hold a charge for long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big and got in the way and hurt the ear Where the band wrap around.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t buy them again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for 3weeks and now the left one won’t charge...Very unhappy !!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats by Dr. Dre - Geek Squad Certified

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous Powerbeats and this certainly takes wireless to the next level. Sound performance definitely has improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats are my favorite

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product kudos to the ear buds for reading texts and very accurate text to speech translation replies.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JUST PURCHASE NEW ONES

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed.,, read the reviews and was very excited about the deal i was getting on these. When i received them i immediately set them up and realized that accessories were missing ( rub earbuds). Long story short i returned them and just purchased new ones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earbud charging is unreliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud hardly ever charges when it should. Requires constant attention.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very convenient for me as a student. I was fortunate to find a deal for less than $100. Really worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    help

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for working out and when I am on the bus or train

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working propery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item isn't work properly. After 40 days, this beats no longer working. I recommend to everyone, please do not buy Refurbished power beats, unless you want to lose your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    My Beats

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a waste of my money. Each earphone charged differently, one would charge while the other would not. Most times neither would work. The only thing I liked was they were long lasting when fully charged.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement to ones that I lost. They work fine. Everything appeared as if were new.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy after reading reviews. I've tried various ear pieces that came with it, but no luck. All I can hear is thin bass and tiny overall sound. I own Beats Studio closed headphones. Was hoping these would have even better sound. Sadly disappointed. Gave mine to a friend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok but rather would buy brand new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low sound and not even a representation of beats. I thought the sound would be great but I was disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The charge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The don’t load properly and are a bit uncomfortable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    charger case is old

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the charger case is wont closed tight and won't charge proffer.

    No, I would not recommend this to a friend
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