Customer Ratings & Reviews

My favorite headphones I have ever owned. Can't go wrong with these!

My ears hurt from these there’s a hard ball plastic part that hurts both my ears kinda ridiculous I can only wear them for 10 minutes before I can’t bear it anymore not worth the price tag ):

Excellent for my workouts! A must get. I’ve tried other wireless earbuds and they kept falling out.

Item arrived on time. Quality of this item was not good. I could barely hear the sound even on the highest level. Returning for a full refund.

Left earbud hardly ever charges when it should. Requires constant attention.

One star is very high rating considering one of the earphone stopped working after 2 weeks when I try to return they mentioned the return time is done and as refurbished it can’t be covered by warranty also

I can’t say enough about these as they are great for when I’m driving, exercising, etc. hands free. The best!

Best Buy does a good job refurbishing their products. Would buy every time!

I bought a pair for myself and my wife took them because she loved them too so I had to buy another pair

Gave as a gift and my girlfriend is enjoying using them. Great price and love the color.

I had never purchased a refurbished product from Best Buy before and I was a little hesitant. After reading other reviews I decided to give it a try and purchased the Powerbeats Pro Totally Wireless Earphones. Upon receiving them, they were marred and dirty; even the usb charging plug was dirty. While I realize a refurbished item is not new, I at least expected them to be clean. I was not comfortable using them in the condition they were received. Thinking this might be atypical, I attempted to exchange them, hoping for a product in better condition. The process was very frustrating; between going to the Best Buy store and dealing with the Help Center both online and by phone, I was finally able to get a replacement product. Upon opening the replacement item, the Powerbeats Pro box was deplorable. It was dirty and literally falling apart. It looked as though it was taken from the trash. Maybe the headphones were fine, but I was just not comfortable placing them in my ears. So I returned them as well. This whole experience has been disappointing and frustrating. Perhaps I am expecting too much, but even at the discounted price, I do not believe these are worth it.

The stoo working and wasn't ablle to return them. Sound blow out after a couple of day's

Love these for my rides on train and while driving to pick up my calls perfect for all.

By far the worst product I’ve purchased from BestBuy. The right earpod stopped working after less than 2 months of purchased . I won’t recommend anyone purchasing any factory refurbished products from BestBuy.

Initially my wife noticed there was no charging cable included. We went to BestBuy and customer service found one for us-no charge. After my wife got them charged up she noticed that they were difficult to pair with certain items. Additionally, she could not move very far from devices she paired with. We are going to return them next time we are near the store. I found another set of blue tooth earbuds for less than $30 and she finds them more comfortable and allow freedom of movement away from the source of connection.

Good buy for wireless headphones. I was hoping for better sounds, otherwise work fine.

Good looking earpiece with good grip specially if you are exercising, for some reasons I get complains from receiving calls regarding a static’s, not sure if my device is defected or not, but definitely it’s very expensive earpiece

Very comfortable fit, I wear them hours at a time with no problems with my ears bothering me

The don’t load properly and are a bit uncomfortable

Ordered on line and picked up curbside. It was easy! Thanks so much, my husband loves them!!!