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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 4,496 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Refurbished beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these because i did not want to pay full price and to my surprise they worked just as good as brand new. Only issue i did have was first time connecting to phone. I had to use my boyfriends case in order to connect mine. If I did not have his case I would of had to return. now that they are pair they work perfectly fine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the Powerbeats Pro are decent headphones. Pros: I like that they are totally wireless. They can be used independently which is great for my work where I wear only one just about all the time. I like that they link up when you put them in your ears and disconnect when you take them out. Battery life is good. I like putting them in their case and having full battery when I need it. Cons: they are not all that loud. Could use more volume definitely. They have weird times when whatever your listening to skips around a lot. The outside of the case is awful. Super slick and not easy to open. I've dropped it more than I should because its so slick and it marks easily. Cant wait for the Powerbeat Pro 2's.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 3 pair of these and absolutely love them. Great sound and clarity! The refurbished price is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great I workout with them and they stay in place

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Shop BEATS today

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect set of earbuds, dont have to worry about them falling out of your ear&possibly getting damaged especially if you like to workout. Great for practicing any sports drills,including bike riding i absolutely love my BEATS perfectly perfect for my ears&yours too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased with these Powerbeats Pro. The sound is terrific and the true wireless is great for functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My Power Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Refurbs were clean and just like new. Nice sound and very comfortable in my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing aound and fit/seal. Only draw back is if u dont like the the thungs that hook around ur ears

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms Jackie

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price given to purchase it from you was good for a refurbished item. However, no direction was given for the item and I had to look for it online. Yes I will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Worth the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them for almost a month and I love them. Very comfortable in the ear and has a great hold for workouts (from sweat).

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had for a couple of weeks. No issues. Initially, I had the volume too loud and callers said I sound muffled.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great deal, refurbished but look and work great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, the sound and quality is great as is to be expected from Beats. Comfortable and the best part was the price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Dr. Dre Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair of refurbished headphones, and they're like new. Great sound quality, and comfortable fit!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bought 2 of these. Excellent sounds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids loved it. Excellent aounds and can stay on your ear for along time without feeling uncomfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply great Earphones. Sound great and they stay in and don't fall out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these earbuds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent earbuds i have used these for awhile now and i have to say. These earbuds are very high quality i haven't had a issue with them since i bought them very much recommended if you are avid about earbuds and music in general!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome bet so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound and battery life better than I expected easy to connect to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Buyers Beware!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received these earphones you can clearly tell that they had been used by someone prior. It came in missing a few things, eartips, stickers, warranty claim, manual book, etc. Which to me was no big deal. The earphones sounded great with plenty of bass & are very lightweight. As much as I wanted to keep them, I returned them because the left earphone’s pause/play button would continuously get stuck. Figured I’d bring it in to Geek Squad at Best Buy and they would fix it since it’s still under the 3 month manufacture warranty for a refurbished item. The Geek Squad associate tells me, yea not a problem we can ship it out for you get it fixed & have it back in about 2 weeks but it will cost you $84.95 to ship the item out since you don’t have Apple care. Never in the ad listing was this scenario ever mentioned & I told him are we shipping a car across the country? Long story short I left the earphones right there and got my refund. Best Buy needs to clarify this type of “shipping fee” in their listing before customers make a purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren’t notice canceling headphones. However, the do provide a crystal clear sound and good quality base.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Super ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these ear buds. They fit great and the sound is supper.

    I would recommend this to a friend