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Customer reviews

Rating 4.3 out of 5 stars with 4481 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 4,481 reviews
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Good early, then falls off of a cliff

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is good and the earphones did work without issue for about six months. Then the volume on the right earphone dropped considerably, and even going through the process of resetting the earphones hasn't had an impact. There are better options on the market, especially considering the price (refurbished or brand new).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Pro Experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, they stay put and are loud enough for the gym or jogging. Won’t fall out your ears when sweating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really know what to expect getting refurbished headphones. The reviews seem to be on point and I am glad that I purchased them. I have not had any issues as of yet if I do I will adjust my review. Can't beat $100 off the original price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Over the ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband because the Apple AirPods don’t stay in his ears. We took them on vacation and he loved them. They fit nice and snug over and in his ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. The battery is good and they charge quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great and I enjoyed it. I used to have AirPod so I rather use something else.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound even on low volume.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what a great sound even on low volume! The charging case is a great design. My husband loves having them for work because they work with his laptop and meetings. The sound is so much better than his truck phone/mic.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Absolutely love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy hasn't failed me yet! These came to me in excellent condition. It was like they were actually brand new and not refurbished!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were easy to set up and connect to my laptop. I like the sound and they fit is perfect. They came with three different sizes for the insert which was great since I prefer the smaller size. I like my AirPods too, however I cannot wear them as long due to the discomfort from the ear insert. Not a fan of the color but couldn’t not beat the price of $130.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Still my favorite wireless earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't have known they were refurbished. Everything appeared almost new. Besides the sticker that says refurbished but other than that I just popped my old ear plugs in and I was game.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great price but buy new

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the Beats brand. However, I have had had these earphones for about 6 months and when speaking with someone on the phone, the clarity is terrible sometimes. The person I'm speaking with tells me they can't hear me or the sound is robotic and we both hear it. When I switch to the handset or speakerphone the audio is clear and has no issues. The music playback is great though!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of geek squad certified before and they worked for about 2 years. So far I have not had any issues with these.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my beats nice in my ear so I don’t lose them. Once my son got a hold of them I never got to use it again I love them

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work great and came with just about everything. it came with a charger that didn’t fit the port. and i didn’t bother returning

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Beats Certified Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new Quality! Thanks for making them certified! Best store in the land!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mybeats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this purchase, I will highly recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for the gym, though they do not have as much base as the new beats buds. they get the job done and do not fall off the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Work well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well for phone calls even if only one earphone. At times will override other bluetooth devices. Very secure with ear wrap around.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Reburb but still good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished which irked me a bit but ended up being ok, I’d get the warranty if possible as people have reported issues with these but I have 2 pairs and nothing so far

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great and I can say I selected a great product ! They are compatible with my IPhone and the sound is perfect.

    I would recommend this to a friend