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Customer reviews

Rating 4.3 out of 5 stars with 4481 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 4,481 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounding headphones give great freedom when working out but that freedom cost you some sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I use it to go run. Good sound and great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was delivered quickly. Ive never had problems with best buy purchases. They keep my business

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones to workout

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones have lasted me quite some time. I accidentally dropped them in water and they were still able to work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work awesome even though they are refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about ordering refurbished ear buds, but these have been working great over the last few weeks. Definitely worth the money over buying them brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my headphones I’m about to get my daughter one battery like is really good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    There's a reason there are so many refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience has not lived up to the positive reviews. First off, the sound quality is shallow compared to my first generation AirPods. I can live with that, but the left one won't hold a charge more than 10 minutes. I've returned them to Apple and after a 3 week turn around their response was that both were tested and worked to their satisfaction, therefore nothing was fixed. At least the right one works.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work amazing. The sound quality is very good and they are easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice beats

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for exercise and wont fall out of your ears when jumping

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great buy for a top of the line product. You will love the ease of adjusting the phone and the whole sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOTTA GAVE FROM BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great BEST BUY DEAL!!! I had been looking for These Ear Bud. As Usual BEST BUY Had Them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy- Stay in place, charge quickly, last several days before charging- Good sound -

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new. Would definitely buy open box again. Very pleased! Great wireless headphones. Loud volume. Fits easily on ear. Can’t feel them while working out

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my brand new beats they work sooo good they are perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolutely amazing!!! I love these better than any of the other ear buds. Sound quality is amazing. I love the fact when I pull it out of my ear it pauses my music automatically

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality + value for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that these are 250 dollar earbuds, getting them for as cheap as possible is a must. Thankfully, Best Buy is SUPER picky with their returns and any wear or tear that they see will not be acceptable, and the "Geek Squad" certification gives more peace of mind. However, I did receive the wrong color as I ordered the black ones and got the ugly green ones. So if you're picky on color, beware that you might not get the color you ordered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option if you do not/can’t pay full price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not justify spending $250 on headphones, beats or not. I have not had any issues with them being refurbished, just like any Bluetooth they will cut in and out at times, nothing more than that. I’ve read other reviews on refurbished beats and it seems to be hit or miss, but $110 and backed by geek squad protection it was worth a try and so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. The noise reduction and sound quality are absolutely higher than any other listening devices I have tried. Superior for Music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my husband to use at the gym and he loves them. They came in their original packaging with all accessories. They pair easily to all devices and have excellent sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music man

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product really nice sound and easy set up get this item

    I would recommend this to a friend