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Customer reviews

Rating 4.3 out of 5 stars with 4481 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 4,481 reviews
  • Rated 1 out of 5 stars

    They didn't work!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't work. As soon as I took them out of the box, the battery was completely dead. Then when wen to charge them, the left earbud wouldn't charge. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome works like a charm and sound is amazing !!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to receive my Powerbeats Pro, and had already gifted my Apple AirPods to my oldest daughter because I was positive all of the online reviews would deliver to me a superior product. After taking them from the box with joy, the construction is very solid, and I loved the color I chose. The storage pod box is gigantic, but the pairing process was seamless, just like they were built by Apple. When trying to decide which silicone tips to use, I worked back and forth through all three options at least 5 times, tying to find the perfect seal without feeling like they were touching my eardrum. I settled on the medium size, and fired up my Apple Music app to give them a try. My goodness, how disappointing. The sound from these headphones is terrible for music, with almost zero low end register, and a very tinny, treble focused sound. I can’t imagine how all of the professional athletes I see wear them during warm ups, except that they get them for free and paid to wear them. I assumed I had made a mistake, so tried every combination of silicone tips, angle in my ear, setting on my IPhone EQ, but absolutely nothing would help them produce music worthy of listening to. For comparison sake, I switched between my AirPods and Powerbeats Pro during the very same song, using the same volume and EQ settings, and the old style AirPods blew the doors off of the Powerbeats Pro. I returned the Powerbeats to the store within 2 days, heartbroken to still be limited to a couple of hours battery life. I guess I will buy another pair of the original Airpods, now that my daughter is sporting her dynamic and rich sounding earphones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfectly to listen to books and music while walking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product with great quality, good price at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work gray!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great no issues! Like the over ear part

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my wife. She really enjoys them for the gym.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great voice. I dont really feel it snuged in my ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished product died within months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like a refund for store credit because the right ear piece is constantly dead even after a full night of charging. The box itself doesn’t charge the right ear piece properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, they last longer than AirPods too. No regrets

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Right headphone is not charging after 1 month.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right headphone is not charging after 1 month. I have tried calling My local bestbuy for assistance on an exchange. I’ve been on hold for over an hour. Still haven’t connected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality! Great headphones to cycle with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it my beats pro excellent sound. Easy to pair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best fit but good fit in Apple’s ecosystem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn’t fit my ears, none of the tip choices, but did connect effortlessly into Apple’s ecosystem once paired. Maybe I just have strange ear canals, but for my money, the Jabra Active Elite 65T is a far better choice for the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase for great price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for great price. I would definitely by these again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with my headphones!!!! The quality was amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for when i go to the gym but it sounds terrible, wish I could return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds are very clear and crisp. Very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these for my birthday. Great item for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound good product and great app for the iPhone

    I would recommend this to a friend