Customer Ratings & Reviews

Didn’t work at all. Right ear but has not charge at all. This is “geek squad certified”. A bunch of bs.

Looks good, feels good , sounds good but one earbud doesn’t work within 4 months purchase

You get what you paid for. Left ear piece was not working well. I’ll be returning it and purchasing a brand new one.

Seriously don’t get the hype about these. Volume comes and goes. Thank god I didn’t pay full price for these!

They do not work. They will not charge. I plan on returning them.

Did not enjoy these much. They hurt the back of my ears after short periods of use. I feel like they were to expensive for the quality.

Had to returned due to inconsistancy of one earbud. It kept not wanted to play music, making it useless.

The headphones are a nice design but few major cons for $250 price tag: No ANC Extremely big case, makes it inconvenient to carry

I can honestly say, as much as I tried to avoid getting these, the marketing was great. It convinced me to buy them. I will say that I am just as happy with the wired connection that comes standard with my phone. Of course You are tethered, but it’s a hefty savings. I personally would not recommend the purchase. At the price point they retail at, I feel thuey should have a longer battery life, and have a richer more vibrant sound.

Although the process was smooth. The quality of the product is horrible. Packaging and overall appearance was very acceptable but tge performance quality is terrible. The sound is muffled and bass is bowhere near the quality it was with the 1st set of powerbeats i purchased. Highly dissatisfied with this product wanted to return them but afraid of getting another set and have the same issue

The product came as scheduled, Best Buy was really good about give updates to its arrival. It arrived in original packaging and they worked great!! I am extremely please with the product and my experience with Beat Buy

I got them refurbished from bestbuy. Which if you can why not? It’s a great deal for a great product. Not a big fan of the colors ,but I don’t really care. I got them because of the use and performance not the color ways.

Headphones going in and out and battery not staying charge

These have good sound when they connect properly and work most of the time I have connection issues , them staying connected as well as ear fatigue I’ve had 2 defective and I give up. I’ll just deal with loosing the money I’ve had enough won’t ever purchase these again new nor refurbished.

Product was damaged during shipping. Customer service never informed me. Didn’t arrive for Christmas. And at the end of the day they said to just place a new order. And the price had already gone up. Horrible experience

Ordered refurbished headphones to save money and right out the box the left ear piece was not working and returned the item immediately

Sound quality was awful out of the box. No bass, flat, metallic, etc. I played with equalizer settings and did some additional research to see if I could improve the sound quality. I was unable to resolve. Then the right headphone stopped working after a couple of days. Were these even refurbished? Luckily, Best Buy has a great return policy.

There is absolutely no bass on these beats! It's awful and I've tried everything including downloading the app which was useless to try to change the settings. Nada.

I am so happy I got this request to review this product. It reminded me I need to return it. I had a pair of non-refurbished Beats Pro, so I know how they should operate. The headphones often do not pair or display the charging info as they should when I open the case. Right back to Best Buy these go. Maybe whoever refurbished this pair was having an off day.

I was lucky to get these on sale and used my bday discount. Otherwise, I would not have purchased (call me cheap). I've had previous (corded) version which I liked b/c I hate the in-ear without hook kind (they will not stay in!).