Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1666 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

84%
would recommend
to a friend

Customers are saying

Customers often highlight the exceptional sound quality, including the bass, and comfortable fit of the Geek Squad Certified Refurbished Powerbeats² Wireless Headphones. Many appreciate the wireless functionality, long battery life, and lightweight design, making them suitable for workouts. Positive feedback also mentions the headphones' generally good condition and value for the price. A small number of users reported issues with the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,666 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love love love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for when shopping for wireless headphones. They are refurbished, but I can't tell. They are perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected to be in rough shape since they were factory refurbished but they were not. They look and function as if they are brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    love these

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. they work great, small and only need to be charged once a week. about 8-10 hours battery life and charging is quick.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    good but

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the earbuds but I use them only when on the lawn mower and they didn't have enough volume so I exchanged them for wired ones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the Gym

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair to try at the gym since wireless seemed like it would be good for the gym. Turns out this is great for the gym! the only downfall is it doesn't last forever so you always need to remind yourself to charge it and keep a spare wired headphones in you gym bag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as an open box item and they arrived ontime and they are just like new! I don't think they were ever even used!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love my beats

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had a bluetooth headphones before and I just felt in love with the beats even though they are refurbished they sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best quality bluetooh earpieces, sound is crispy clear and compare to others this is by far the best, its worth your money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was sceptical of buying a refurbished product but I was totally surprised the product was in top shape and work great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of refurbished!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received item in the mail in a timely manner. Used them twice - the first time I used them heard a crackle in the left earbud; 2nd time I wore them- as long as I didn't turn my head to the left there was no crackle. Returned them to the store. I ended up buying a brand new set! Pleased w/the new out the box merchandise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not even close to what I was expecting. I replaced a different pair of bluetooth headphones with the powerbeats and from the first song I played through them I could tell that this purchase was a bad idea. The sound is not that good and they are awkward on the ear. The only pro is the battery life. But that means nothing to me since the sound is horrible. If u are looking for bluetooth in ear headphones I say shop around. My old headphones were half the cost and twice as better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Completely worth the cost. They stay in my ear while running, doing jump squats and the elliptical. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wo would never trade these headphones these headphones are awesome! awesome sound. over a year and a half and still going strong

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I have ever used. Compared to other Bluetooth headsets - these have the best sound. Handsdown!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Sounds great for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of knocking the wired ear buds out of my ears while working in the yard. These work perfect for what I needed them for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting the Beats Wireless earbuds and when I saw them on the Outlet site I jumped on the deal and got 3 sets. All work great.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great Product - Great Deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting the Beats Wireless earbuds and when I saw them on the Outlet site I jumped on the deal and got 3 sets. All work great.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 3 out of 5 stars

    Low Battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that it is wireless but the battery life is horrible! Wont last more than 12 hours and it does not matter if I am using them or not. Wish I returned them while I had the chance to get something better!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy This Refurbished! Please Read!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Powerbeats2 refurbished to save some money. The upfront savings was approximately $60-$70. The item came "open box" no manual or packaging just the case, ear plugs, wireless headset, and charging usb wire. The item worked perfectly when it arrived and paired easily with my iPhone. Two weeks after delivery my Powerbeats2 would disconnect a few times during my run. I went to the beats website and tried the suggested trouble shooting methods. I downloaded the beats updater to my mac per the websites suggestion and attempted to update the Powerbeats2 software. My Powerbeats 2 worked well without disconnecting for a day then completely shut off during a run. I thought the headset was uncharged and left it charging for several hours. When I tried to turn the Powerbeats2 on only a red light would blink three times but would not power on or sync. I went back to best buy confident I could get a refund for a defective product and was told that returns would only be accepted up to 15 days after purchase. I explained that the product was clearly defective and the "geek squad guarantee" as explained to me would cover a return for up to 90 days. I was told "it didn't work that way". I was offered store credit but not a refund on my Best Buy card. I explained that the store credit isn't what I wanted nor would it pay off the $98-$99 charge for the Powerbeats2 on my Best Buy card. Was told repeatedly that the "system" would only allow them to apply store credit towards a return past 15 days. I caved in and took the store credit and am now stuck with a best buy credit card bill for an item that was defective. PEOPLE DO NOT BUY REFURBISHED FROM BEST BUY. Go to another major retailer if you have to buy refurbished with better return polices on defective refurbished items. When you take back your defective refurbished Powerbeats2 you will just end up with store credit and out of cash/credit/charge like it happened to me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound and price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the price of the refurbished ear buds and the sounds is much better than the multitude of cheapo bluetooth headphones out there. My one issue is the fit. I have tried the different canal plugs and they still move around. I only run so is a little frustrating.

    I would recommend this to a friend