Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1666 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

84%
would recommend
to a friend

Customers are saying

Customers often highlight the exceptional sound quality, including the bass, and comfortable fit of the Geek Squad Certified Refurbished Powerbeats² Wireless Headphones. Many appreciate the wireless functionality, long battery life, and lightweight design, making them suitable for workouts. Positive feedback also mentions the headphones' generally good condition and value for the price. A small number of users reported issues with the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,666 reviews
  • Rated 2 out of 5 stars

    Did not work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones didn't work when I received them. Took them to the store and they said they wouldn't hold a charge.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    poor sound quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not very high quality the rubber cover for the charger came off the second time I tried to charge the headset

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price - Low Quality - Don't Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is average at best unless you put your phone (with an Otterbox type case) in your pocket. If you do there are crackles. Extremely disappointed and returned to Best Buy. Bought a $40 pair of Phaser bluetooth wireless headphones off another online site that starts with Am* that was WAYYYYY better sound than these. Don't waste your money on these headphones.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alright for Refurbished

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no where near of quality sound. cheaper & regular earbuds would be much better. this just a name

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth It

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after I bought these I tried them out. The sound kept going in and out as I moved my head. I thought it was just the music download was a problem. But, it wasn't a problem when I used my other wireless headphones. I would not recommend this product. I returned them after trying out several times over a period of 10 days. It just kept getting worse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I only had the item for 3 weeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item has stopped working I will return to the store immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought refurbished pair and they stopped working with 2 weeks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair of these returns and they quit workzing within 5 days. Thought it was a fluke so I returned them and got another pair. Those quit within 14 days. Tired everything but still would not power on. Returned and bought another manufacturers product new. Stay away from these if you really plan to use them working out - or at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Were good sound but had a defect.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all refurbs are good. Really wanted too keep them for the price but had to buy new ones.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    great value for money but..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good as new when I receieved it but after a month the control's cover peeled off...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth the cost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are not worth the price. Not very loud.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fragile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be very careful. These are very easy to break, especially at the weld points

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked since I bought them Couldn't charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, your product sucked. Decided to try you one more time. Am done with you now. Hope people read this. You are the only game in town and that is why I continue to try to do business with you. Your employees don't seem to have a clue about what is going on even though you advertise they are technical gurus.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Arrived in time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived in not working conditions battery don't hold charge never turn on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats wireless headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parts were missing very disappointed in that fact. But the headphones work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earbuds thinking the quality would be great! Unfortunately, the earbuds are not user/friendly, awkward around the ears and the sound quality was not good; specifically, too much static. In addition, the sound did not drown out the sounds around my gym. I wouldn't purchase these ever again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Temporary Fix

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked for about a week and half before the buttons stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these for my husband, he has the iphone 6 plus, he took it out the box and it didn't work, he charged them last night and when he woke up this morning they still did not work. tech support adv'd him to warranty them out or return it because they were not able to get them to work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy refurbished

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished one to save money and because the website claims that it was "geek squad tested". However, I received one with that didn't work on both sides. Only the left side worked and the sound was very muffled. Took it back for a full Refund with no hassle but it was a waste of time.

    No, I would not recommend this to a friend