Customer Ratings & Reviews

I bought two of these items as Christmas gifts to my wife and l. At first we were very happy. Couple of days later, we barely used them because people can hear us when calling them when using the earbuds on. Also, voice messages sent to our contacts canned be heard when using these items. I basically lost about 200 dollars. Very disappointed and frustrated for losing so much money

The sound was great but they just kept falling out of my ear.

Quality of sound is so terrible i was expecting really good quality but there is like a noise coming from buds so i returned it. Before buy it make sure compare with another buds.

That was one of my worst experiences buying from bestbuy, the earbuds came missing tips, then when I tested it I found major water damage, I had to return it and since I used bestbuy rewards dollars they didn’t give me back another or my money back

Sound quality is not good at all. Connectivity is also awful.

I bought this refurbished. It didn’t work well, so I returned it.

Got them, noise cancelling and transparency modes have static. Can hear people on calls but they can’t hear me unless in noise cancellation mode which I can’t use because it’s static. Waste of my money

The “new” version of these earbuds are amazing. The Geek Squad refurbished are trash. This is the second pair I have bought. I will be returning them like the first. Either 1 ear doesn’t work or you have to turn them all the way up to hear anything. Where is the quality control? Do they even test them? Not pleased.

This was my first time purchasing a used product and soon after the return window closed it stopped working. I am completely disappointed, dissatisfied, upset, unhappy, and frustrated.

I always buy refurbished. But this set was not the best.

Disconnect frequently. Do not hold a charge. Do not fit or stay in ear. Hangs up calls frequently. Will not disconnect even when charging. They work when they want to.

I took these back the second day because all my calls kept asking me to repeat myself

The left earbud emits an annoying humming sound. The issue only stopped when anc or aware mode was set to off. This was upon receiving the item. Returned within minutes of getting it in the mail.

Received and the set is misding 2 1/2 set of tips!! Not acceptable! This is not the type of refurbished Best Buy should offer. If either of the remaining tips don’t work; will return and not purchase from Best Buy in the future.

They came without the silicone earpieces, and the only option is to go to your nearest location to resolve it with customer service, and the microphone fades in and out, so you won't be able to speak on the phone with them.

Ear pods are echoing it is extremely hard to understand what I’m saying

I may have gotten defective ones but the volume wouldn’t match my phone volume . If I had my volume at half the headphones would be off . I deleted them from my device and repaired them and still had the same problem.

Horrible, came straight from geek squad certificate whenn I did open inside the store was nasty dirty with pieces of serum from the ear, with out charging cable and very damage. Nothing as them describe in the page.

You get what you pay for,don’t make the same mistake like me; don’t be cheap and get your self good quality stuff.

I purchased a refurbished pair and had to return them 2 days later , due to poor audio issues when listening to music and making calls. I would recommend buying new