Customer Ratings & Reviews

This was my first time purchasing a used product and soon after the return window closed it stopped working. I am completely disappointed, dissatisfied, upset, unhappy, and frustrated.

Poor quality and sound didnt fit properly in my ear

Disconnect frequently. Do not hold a charge. Do not fit or stay in ear. Hangs up calls frequently. Will not disconnect even when charging. They work when they want to.

Received and the set is misding 2 1/2 set of tips!! Not acceptable! This is not the type of refurbished Best Buy should offer. If either of the remaining tips don’t work; will return and not purchase from Best Buy in the future.

They came without the silicone earpieces, and the only option is to go to your nearest location to resolve it with customer service, and the microphone fades in and out, so you won't be able to speak on the phone with them.

I bought this refurbished. It didn’t work well, so I returned it.

Sound quality is not good at all. Connectivity is also awful.

I may have gotten defective ones but the volume wouldn’t match my phone volume . If I had my volume at half the headphones would be off . I deleted them from my device and repaired them and still had the same problem.

These were refurbished so maybe that is why it had issues. The battery did not last long, the sound came in and out. You had to have your phone very close to the earbuds or it would disconnect

I always buy refurbished. But this set was not the best.

Ear pods are echoing it is extremely hard to understand what I’m saying

I purchased a refurbished pair and had to return them 2 days later , due to poor audio issues when listening to music and making calls. I would recommend buying new

The product is broken, after 2 weeks everyone I talked with said they heard a loud whistling sound and it hurt their ears, so I just wasted my money, I’m very disappointed .

Unfortunately, the noise canceling feature didn’t work. It pushed static through the device. Bought for a gift before a trip, and she didn’t hand time to rectify with the store.

You get what you pay for,don’t make the same mistake like me; don’t be cheap and get your self good quality stuff.

Came with someone's earwax all over the buds and inside the case - will never buy refurbished again because apparently Best Buy doesn't sanitize the items

No good no one can hear me when speaking on the phone I have to turn it off will never buy again

Full of dark ear wax. Don’t waste your time buying refurbished as they don’t check the items when returned.

They were a gift for someone and they did not work at all

Bad product, i just dont have time to return it. I recommend not to buy this product.