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Customer reviews

Rating 4.5 out of 5 stars with 252 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-11 of 11 reviews
  • Rated 1 out of 5 stars

    Best Buy ruined Christmas for my daughter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones looked great. The color, fit, and quality are second to none. So why give a one star? Best Buy failed to ensure delivery. Product was stolen in transit and the vendor, Best Buy, suggested I work with law enforcement. Other large online retailers will willingly replace the product to make it right quickly because they can absorb the loss. Not Best Buy. I spoke with a representative and he issued a replacement order. It was later cancelled by his superiors. No reason was given except that pictured email. I’ve cancelled my Best Buy card and I’ll just go to Amazon from now on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurt my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these.. They hurt my ears.i really wanted to like them because I like the orange color but it was so big in my ear that it was painful after only a short wear time. Also I could not walk into the next room and leave my phone on the table, it would loose connection. I don't like having my phone on me at all times so that was super annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    powerbeats fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted these so bad and purchased them. i tried to adjust them so many times and they just fall out my ears. its difficult to hear and if i am on the phone the person cant hear me but hear a windy sound even when im in a quiet place. i thought they were going to be better than apple airpods but im going back to airpods.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation as well as transparency are not very good. Felt uncomfortable and have constant discomfort.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good sound quality- Bad ear bud design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my ears and they keep dropping if you walk fast or your movements are fast. Sound quality is good but design could be better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerbeats pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the orange because i work outside and if i drop them, i can see them. They sent me the wrong ones then refunded 35$ for me to keep them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy stick to apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible the noise cancellation does not work for nothing! , I thought it was just me being picking because I have apple AirPod pro, I even had someone try them because I thought I was being picking or something, that person said she can hear everything even with the noise canceling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Monique

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable not easy to pair with Apple phone or computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s okay I guess

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy. The sound quality sucks compared to the last set that I had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't stay secure in my ear always falling out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bets Disppointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are horrible to fit in your ear. I wished I had never bought them. The information given made it seem like they would fit better. Not so.

    No, I would not recommend this to a friend