Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$235.79
Save $14.20
The comparable value is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 2510 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, comfortable and secure fit, and impressive battery life of the product. They also appreciate its reliable connectivity, appealing design, and lightweight nature. However, some customers have noted concerns regarding low volume and a lack of bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,510 reviews
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Deadbeats

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good very comfortable but sound is terrible other headphones are better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Save money it’s no upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping these would be AirPod pro 2 with a hook but not even close. These are overpriced, uncomfortable and poorly designed. Save $150 and get the JLab Epic Sport ANC 3.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt my ears

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few minutes with these my ears begin to ache. Are not good for smaller ears. Even the xs didnt ensure proper fit for me. Returned to try other options

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very uncomfortable to the ears

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable for the ears, it’s hurts to have them on, I tried changing the heads and continues to bother.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what i expected

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they are lightweight, but they could have done better on the battery life cant even get through a whole day without them dieing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor sound needs a fw update OG PBP are better

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure hiw they dropped the ball on these but the sound stinks. These add paired to my iphone and tbh the OGs sound way better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terriable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Really didn't sound good at all.. And they were Very Very hard to put them on over my ears and the Bass responce was very very poor

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste your money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to listen to music while working out. Music sound quality is terrible. Returned them as for that kind of money I expected better quality

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely no bass. Very disappointed with peurchase. Completely waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stolen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately i didnt get to enjoy the product. it was stolen. no fault of Best buy. USPS is the culprit. It was a Christmas gift for family but it was stolen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not loud enough

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not loud. I barely can hear. Is this normal or it’s because it refurbished?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review of new beats

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just brought these and already acting up disconnected by itself while was on phone and it was fully charged

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beats Hype Garbage

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage for the price. Looking at other brands now…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life sucks hurt my ears only last 3 hours The battery life is awful. Even with light use, it doesn’t last a full day.”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The battery is weak, even though it is a brand new

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you charge it and it is 100% charge it’s in only last five hours, but the manufacturer said it last 10 hours so it is a force advertisement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them because they're awful. They hurt my ears when I wore them

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Loud highs, absolute garbage bass

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned same day. Loud highs music sounds loud, quality of sound blows. Bass is terrible not worth the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I bought open box but these suck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did buy these open box. The sound is very high treble even after making all adjustments I could. The right one always dies way before the left one. This is my first beats experience as I normally get Samsung. They feel very cheap versus the ones I had before.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but complete malfunction of right head piece

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these along with the Bose Open ear buds. I have had Beats in the past (these ones but with the cord behind your neck) and the sound quality is not great (to not say horrible). They are loud (if you like that) but they get to the point of listening to the music like noise instead of that, music. The bass sound is off, you can't listen to the lyrics, they sound unintelligible.

    No, I would not recommend this to a friend