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Customer Ratings & Reviews

$239.99
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Customer reviews

Rating 4.4 out of 5 stars with 2602 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the exceptional sound quality, comfortable fit, and impressive battery life of these headphones. Users also frequently praise the sleek design, lightweight feel, and attractive color options. While the vast majority of feedback is positive, a small number of users noted that the volume levels and bass performance could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 2,602 reviews
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great workout earbuds with noise cancellation!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation in the new generation is great. Comfortable and great sound quality. I had the original Powerbeats and loved them just wanted noise cancellation now I have it. The over ear security is great, avoids having to feel like you have to keep pushing the buds into your ears in fear of them slipping out during a workout.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds that came with my phone are better than these. The noise canceling doesn’t work and the speakers crackle sometimes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats is veat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return them noise canceling was not existent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    exchange beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beats was going in and out and couldnt hear on them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. Horrible. Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful! Tried to replace previous version but these are not noise cancelling at all! Very disappointed. I transitioned from PowerBeats Pro to AirPods Pro 2. Love the AirPods sound and noise cancelling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality isn’t great. First ones were better. I also hate that best buy has a 14 day return policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product worked but my ears didn't.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was nothing wrong with the product. The issue I had was finding the right earpiece to fit my ear so that noise cancelling would work properly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return within 2 days

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return after two days as one of the earpods stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable and OK sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound qualit was not great and these hurt my ears after an extended period of time. I returned after two days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Sound Quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got out of the Best Buy parking lot. Returned them immediately. Sound quality is not nearly as good as headphones in that price range, or even earlier models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stops automatically

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stops automatically and doesn’t work true so many time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was hoping to be nice upgrade, but wasn’t

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping to be nice upgrade, but wasn’t. :( Airpods Pro 2 sound so much better!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got them. Best Buy didn’t return my 40$ of reward certificates

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Medium tips

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second open box pair I buy that doesnt come with the medium tips. Is this normal ? Decription says it comes with all original accessories or suitible replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they dont stay in my ear while working out. the loop that goes around ear is way too big for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted my money on these, their cumbersome, and the noise canceling is not good,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing pieces in excellent open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered as an excellent open box but it was missing a set of earpiece tips. It was supposed to come with 5 but only had 4.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Painful high pitch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very high pitch. Even with adjusting. Hurts the ears. Unfortunately can no longer return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much worse than the original Powerbeats Pro. No better than any other earphones. Not worth the money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t fit like they’re supposed to, noise canceling is lacking, sound is very shallow and tinny. Overall the first version of this line was superior

    No, I would not recommend this to a friend