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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.4 out of 5 stars with 2519 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, comfortable and secure fit, and impressive battery life of the product. They also appreciate its reliable connectivity, appealing design, and lightweight nature. However, some customers have noted concerns regarding low volume and a lack of bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,519 reviews
  • Rated 3 out of 5 stars

    Secure fitting issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't quite fit securely in the ears especially when running or makings rapid movements during exercising.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a great product from Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original Powerbeats Pro user here. Waited many years for the successor. The only thing that feels on par or improved on these are the case charge connections. Major disappointment for the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great I just don’t like how they fit in my ears

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality and support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is poor and beware of third party sales. Best Buy does not back the products sold through the third party.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the originals are better. I’ve had several issues with pairing and reactivating a headphone after switching audio sources. I’ve also had a lot of mic sensitivity causing a lot of static sounds. I’ve tried to get help with Best Buy and Apple with no luck.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pay the money. Return isn’t worth the “savings”.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurb for ~$50 less. Shouldn’t have tried to skimp. Doesn’t sound right-especially as the battery gets to under 50% or so-cuts out a lot and has some wired background static noise.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats - Powerbeats Pro 2 True

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would be looking into returning this product due to lower comfort and performance as predicted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't work for everyone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    found the ear piece uncomfortable for extended wear, otherwise everything worked very well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Power Beats Pro 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dynamic sound range not as good as first version release

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    C'mon Apple, update your product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this so I can use the HR monitor while I listen to music with my iPhone. That is not the case but it works with Android. C'mon Apple you can do better for your own ecosystem. Waiting for an update. Besides that, solid workout earbuds with good NC.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Where’s the volume?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is loud, it’s kinda hard to hear when a call comes in. Music play some what ok. And it disconnects a lot when on calls.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PowerBeats stopped working after only 4 months of limited use. Blue sulfuric acid is leaking from both charger ports. Apple refused to replace them stating that it is due to liquid, only ever been exposed to sweat. Noise cancellation is subpar compared to AirPods. Great for running on transparency, but the battery and charging issues alone are enough to not get.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best sound My beats head phones are way better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed when these went on sale the very next day after I bought them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    One one war bug charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t charge the other ear bud. Not sure what the issue is because it fits snug

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    works well when phone isn't in your pocket.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound but when I have my phone in my back pocket, they cut out. Sometimes cut out in my front pocket.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not So Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay but they don't hold a charge like my old ones did. If I had it to do over, I would not have bought these.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear piercings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones, but I would be careful if you have ear piercings. They might be a bit uncomfortable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very low can’t hear too good. Adjusted settings and everything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is not ideal for earbuds! They hurt your ears when wearing especially if you don't have huge ears! 0/10 do not recommend

    No, I would not recommend this to a friend