Customer Ratings & Reviews

For some reason on phone calls im not able to fully hear a person

They fall out of the ears a lot and don't have much volume

I bought this in open box excellent, the description for open box says, come with all their parts, It came in plastic bags, and the ear tips were white when the headphones were black ones, I went to the store to return it and the person in the store was so rude, is the second time that I have the same experience. I will cancel my best buy card and will buy in another store.

Does not come with a charger, thankfully I was able to use one I use from my phone but other than that, they work well

Low voice sounds cannot be heard on the calls for both sides

Nothing like the older ones. Way more uncomfortable

These broke within 6 months, weren’t particularly comfortable and had pretty underwhelming audio quality overall.

Terrible battery life and not comfortable, causes ear discomfort. It said connected for calls and audio and no one could hear me when they called and i couldn't hear them.

Very easy set up and works well with apple products. Using the microphone callers can hear well. My issue with these is the low quality of the sound I expected it to be much much louder. The cost compared to price wasnt worth it. Im really disappointed with this product.

Doesnt fit in the ear properly you havr to push it deep in the ear to experience great sound quality but after 10 min it will pop out! WARNING!

I purschase these Powerbeats Pro 2 wanting to like them but i couldn’t due to the weak sound quality. I own the Powerbeats Pro 1 and the sound is much stronger.

I’ve been a fan of Powerbeats pro. They are the only earbuds that stay in my ear during exercise. I was excited to see the new upgrades. Wireless charging, ANC and smaller real estate. Unfortunately the main selling point of using Powerbeats pro for me, staying in me ears during exercise, is non existent with this new design. I tried all of the ear pieces and none of them would stay put in my ear. I think because they are shallower and the ear loop is also made differently. I really tried to like them but had to return them

The battery doesn't last very long. Maybe 2 hours.

First of you are using heart rate you can’t listen to music at the same time. The sound, noise cancellation and volume is no where near the AirPod Pro 2. Would not work with my Garmin Edge 540 cycling computer. I returned it.

The newest version is not as good as the previous Beats Pro 2 earpieces. The sound cancellation does not work. I always have static in the background and I can not here the caller.

Unfortunately, none of the earbuds options fit properly in my ear, therefore there was no noise cancellation happening for me.

I gave these a 2 for the design. They are comfortable. However these are some of the worse sounding buds ive purchased at any price. Apple should be ashamed of themselves for selling these are $250. They arent worth $50 imo. Returned the sane day i bought them.

[Employee of bestbuy] Did not like how these felt in the ears. Very weird uncomfortable design. Sound quality was not all the way there either for the price.

Transparency and noise cancellation is sub par… when switching devices sometimes I have to go put the headphones back in the case or the audio glitches so bad I can’t understand anything coming out of them. The bass is worse than the original beats

These are terrible. They do not stay connected to bluetooth and require constant troubleshooting. My 3 year old inferior brand ear buds that are one third the cost are 10x better.