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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.4 out of 5 stars with 2519 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, comfortable and secure fit, and impressive battery life of the product. They also appreciate its reliable connectivity, appealing design, and lightweight nature. However, some customers have noted concerns regarding low volume and a lack of bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,519 reviews
  • Rated 1 out of 5 stars

    Not loud enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not loud. I barely can hear. Is this normal or it’s because it refurbished?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats Hype Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage for the price. Looking at other brands now…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life sucks hurt my ears only last 3 hours The battery life is awful. Even with light use, it doesn’t last a full day.”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The battery is weak, even though it is a brand new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you charge it and it is 100% charge it’s in only last five hours, but the manufacturer said it last 10 hours so it is a force advertisement

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Loud highs, absolute garbage bass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned same day. Loud highs music sounds loud, quality of sound blows. Bass is terrible not worth the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them because they're awful. They hurt my ears when I wore them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I bought open box but these suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did buy these open box. The sound is very high treble even after making all adjustments I could. The right one always dies way before the left one. This is my first beats experience as I normally get Samsung. They feel very cheap versus the ones I had before.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but complete malfunction of right head piece

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these along with the Bose Open ear buds. I have had Beats in the past (these ones but with the cord behind your neck) and the sound quality is not great (to not say horrible). They are loud (if you like that) but they get to the point of listening to the music like noise instead of that, music. The bass sound is off, you can't listen to the lyrics, they sound unintelligible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because it says there’s active noise cancellation but when you turn them and wear them you can still hear everything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ere not a great option for noise cancellation.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is extremely poor; it's a complete rip-off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing plug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased open box beats. But the price was high. I was missing the plug for beats

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Bad Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. You would think for the extra $100 they cost compared to other options they would outperform. Not the case. Very disappointed in the sound quality. The biggest issue though was the Bluetooth connection. I have never had a problem listening to my TV with my earplugs. These would continuously cut in and out and when they were in, they echoed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Suck sucky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones don’t cancel noise volume is low I can’t hear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There not that great. The sound quality is not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerbeats Pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst buy ever. Charing this much for headphones and it doesn't even come with a charger. I threw my box away after opening and If I had kept my box I would have returned these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Boooo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beats were good at first, this is coming from someone whose had the originals beats pros. The design sucked as far as it staying on your ear lobe. I felt like every few minutes I would have to adjust my headphones or simple they wouldn’t fit. I’ve changed ear piece and all.. still the same result. They are not compatible with ears… tf.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fit not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not comfortable for me. Too tight in my ears and couldnt wait to take them out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the worst beats I’ve ever had. They make a funny noise when you’re talking on the phone like you are on a static radio. The noise cancellation is garbage when I’m on the plane. I can still hear everything that’s going on.

    No, I would not recommend this to a friend