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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2269 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,269 reviews
  • Rated 3 out of 5 stars

    Powerbeats Pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The powerbeats pro 2 is a nice upgrade. I recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason on phone calls im not able to fully hear a person

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This ain't it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One major thing missing is what airpods pro 2 call loud noise reduction ... So any sudden loud noise the airpods pro 2 will atcative noise cancelling and then go back to hear threw this beats don't if anything they amp up the volume when a loud noise happens so imagine a pallet hitting the ground times 3 ringing in your ear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound qualifty not strong

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purschase these Powerbeats Pro 2 wanting to like them but i couldn’t due to the weak sound quality. I own the Powerbeats Pro 1 and the sound is much stronger.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like the older ones. Way more uncomfortable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low pitch volume issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low voice sounds cannot be heard on the calls for both sides

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt fit in the ear properly you havr to push it deep in the ear to experience great sound quality but after 10 min it will pop out! WARNING!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need method to get custom fitting for earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, none of the earbuds options fit properly in my ear, therefore there was no noise cancellation happening for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cost vs Quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and works well with apple products. Using the microphone callers can hear well. My issue with these is the low quality of the sound I expected it to be much much louder. The cost compared to price wasnt worth it. Im really disappointed with this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Older is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newest version is not as good as the previous Beats Pro 2 earpieces. The sound cancellation does not work. I always have static in the background and I can not here the caller.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quickly stoped working.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly broke after a month. Sent back to manufacturer. Hoping they send me a pair that works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for less than 2 months, and 1 of them does not charge. I can not return them because it is too late. I wanted a good pair of headphones to use to work out with. I thought that is I spent this much money, I would have a great pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunately a disappointment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a fan of Powerbeats pro. They are the only earbuds that stay in my ear during exercise. I was excited to see the new upgrades. Wireless charging, ANC and smaller real estate. Unfortunately the main selling point of using Powerbeats pro for me, staying in me ears during exercise, is non existent with this new design. I tried all of the ear pieces and none of them would stay put in my ear. I think because they are shallower and the ear loop is also made differently. I really tried to like them but had to return them

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    It thought out very well.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of you are using heart rate you can’t listen to music at the same time. The sound, noise cancellation and volume is no where near the AirPod Pro 2. Would not work with my Garmin Edge 540 cycling computer. I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transparency and noise cancellation is sub par… when switching devices sometimes I have to go put the headphones back in the case or the audio glitches so bad I can’t understand anything coming out of them. The bass is worse than the original beats

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Apple should be ashamed of themselves

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these a 2 for the design. They are comfortable. However these are some of the worse sounding buds ive purchased at any price. Apple should be ashamed of themselves for selling these are $250. They arent worth $50 imo. Returned the sane day i bought them.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Power Beats Pro review

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like how these felt in the ears. Very weird uncomfortable design. Sound quality was not all the way there either for the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Very Disappointed!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very uncomfortable… and low!!!! I am very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not loud enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not loud. I barely can hear. Is this normal or it’s because it refurbished?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Open Box Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box. Was missing multiple earbuds. Online chat told me to bring my item into store and they would either get new earbuds or replace the entire purchase. I went to the store and the manager said there was nothing I could do except return the item. He was rude and dismissive.

    No, I would not recommend this to a friend