Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1337 Showing 26,721-26,740 of 29,925 reviews
  • Rated 2 out of 5 stars

    No as good as advertised, not worth the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes one earphone stops playing without me pushing the button. Sometimes both stop working. Sometimes I can't get it to connect to Bluetooth. I will take them back to the store and have them replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connection issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not always connect to phone .one side always has an issue one will play and one will be staticky

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast connection and wonderful convenience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of connection and crystal clear sound. The balance of base and spoken dialogue is optimal. Great purchase!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Powerbeats Pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item arrived DoA unfortunately very disappointing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my favorite

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like the sound or how they felt and to return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats by Dr. Dre - Powerbeats Pro Totally Wireless

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fair but there is better in comparison for the money such as BOSE. I returned these after a week, I was expecting better sound quality based on BEATS other headphone lines and it was not there.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dad Canceling Device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for the son and he loves them. Now he really listens to nothing I say since he has these on most often.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They died, I’m sad.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died after the warranty expired, they were great but only lasted about 7 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy to much money gave way

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not connect or charge the battery And now I'm getting email About a class action lawsuit against the power beast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great workout earphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earphones because they have hooks that wrap around your ear. Great for working out. If you are looking for alternatives to Apple Earpods this is a great choice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficulty maintaining connection after 4 months

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is good and the ability to have control on both ear pieces is great. However, for 250 the material feels cheap and not comfortable. In addition, after a few months the power beats can't maintain a connection to my pixel 2.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent enough... But pricey

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good... Not sure if they're worth the money though.. particularly as they're not great for long term wear. They get uncomfortable water a bit. If only the inner ear part wasn't such hard plastic!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless earpiece

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Excellent reception and clarity. My inly pro is the part that goes over my ear competes with my glasses arm. I like the ease of pairing, just need to open the box

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They are awful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried and tried to like these. They wont stay charged or they dont stay connected. Its a hit and miss if they do connect.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats are really nice, I just hated that I had to order them again because the first tone I had them shipped to my house and I received the wrong earphones so I had to return them and ordered them again for pickup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have apple products and want an over the ear truly wireless head this is the way to go. I havent been able to get any extended wear comfortable and the case hing has become lose , so ive taken away 1 star.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash Headbuds & Trashier Best Buy Returns Policy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash, $200 later, less than a month wearing and they’re already messed up. Worst part Best Buy’s charges customers premium prices, yet give you a 14 day return policy. At least other top lesss expensive stores give you a better return/exchange policy. My next purchase will be somewhere else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Just one man’s experience

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same Sound quality as older beats product but TERRIBLE MICROPHONE/PHONE CALL CAPABILITY. Have not had one call where the other person on the phone did not complain about ability to hear me. So frustrating when everyone is saying they can’t hear you or stop mumbling. No way I’m going to go around legit screaming at my headphones My old beats really excelled at this and I was looking for that while shopping. Huge let down and will definitely influence future purchases. With all that being said, I never had issue or dislike and my past Beats products. So one would naturally assume the problem is the user or product. You’ll have to just take my word it’s not a user problem and instead a product problem. Whether that problem is a manufacturing defect or just a sub-par product I do not know.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t fit hurt behind my ears bass is awesome. If you are not wearing them for longer than 3-4 hours then they can be very comfortable

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not confortable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for farhers day and my husband used them for a few days and said they were very uncomfortable .

    No, I would not recommend this to a friend