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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30029 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1351 Showing 27,001-27,020 of 30,028 reviews
  • Rated 1 out of 5 stars

    Very disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose these over the AirPods pro because they were on sale for $200 But they are not worth it.. the earbuds would hurt my ears about after an hour and sound quality is ok but I have to have them at full blast while I’m at the gym. Also had to return them twice. 1st time the right side gave out and wouldn’t connect again even after resetting them. The 2nd time they would disconnect out of nowhere so I would have to reconnect them. Returned them for the last time and bought the AirPods pro. I’m a lot happier with the AirPods pro. Should’ve gotten them the first time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome if you go hard in the gym or run and air pods don’t fit your ears well. Typical beats sound profile and no real customizable equalizer. Case is a little large and doesn’t support wireless charging.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not crazy about the Beats. They are not easy to use while driving which is why I bought them. Answering or making a call is different than my AirPods (I still haven’t figured it out) and when I end a call my music comes on automatically and I don’t want that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good good goood goood goood good good goood great great great great great great great great great great perfect prefect prefect perfect perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too tight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt uncomfortable. Prefer AirPods. Sound was okay.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot accurately review this product, it is a birthday gift for later this month BUT it was specifically chosen and requested by the recipient after a lot of researching, so I believe it will be a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not a true Red Color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality headphones. However, I returned these red ones. In person, they are actually more of an orange color. I bought the black ones instead and very happy so far.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Comfortable but disappointing sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Beats Prowerbeats Pro wireless Earphones because they are comfortable and the ear band prevents them from falling out. I am a bit disappointed with the sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Good at first..

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great at first but then over time there were connectivity issues with the headphones such as reconnecting to devices and also pausing the videos using the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Poor quality; don't last

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are trash and low quality. I had them for 15 months and the left one stopped working. I could pay $99 and get it replaced but the entire thing is just low quality. I had another pair of Beats before and they literally fell apart. Way overpriced. Even when they worked, they often had trouble syncing and you would have to put them in the cradle to connect to bluetooth. Sound was OK not awesome. About the only positive was that they definitely stayed in my ears without any issues and were comfortable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My ears were to small

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not even get to hear the sound quality because my ears were to small which suck, because I really wanted these headphones! Oh well I ended up choosing between the jabra elite 75t and the Samsung wireless air buds which is great on bass!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst earbuds ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if mine are just defective, but these are borderline unusable. A software/hardware defect makes it so that you can't actually tell if they are charging, and there isn't an independent on/off ability, so they often sit in the "charging" station with the battery draining while idle. When firmware updates come through, they work better for a second, then it's more of the same. I'm sure Beats would be embarrassed with the product if they weren't busy Scrooge McDuck-ing through that Apple money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for laptops

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought specifically for conference calls and virtual meetings because advertising says it works with Windows computers. Not only does it NOT, but there is no support from Apple - even if you buy the Applecare+ extended tech support package. I asked if there was a driver I could download and they said there are no drivers and they only support Apple products. Two different Tier Two Apple Techs told me that "if pressing the button on the Powerbeats doesn't connect to the laptop you should call Microsoft." FWIW - my Steelcase wireless headset works fine with my laptop. It was suggested online that the fault lies with Powerbeats' use of Low Energy Bluetooth.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound great, comfort not so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did quality was great but I had to return because the top part that goes over your east did not adjust, which made them uncomfortable and painful after an extended period.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Best buy 15 days to return passed. Already one not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than one month lose control of on earpiece. Not volume, not switch. Best buy on 15 days to return already passed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    sound quality is just fair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is well made but the sound quality is just fair

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Workout wireless ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best workout wireless headphones you can buy and honestly if you can save by getting a color that's cheaper than the full price you're better off because it's the same headset regardless of color

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Should be better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really like them, they hurt my ears so I ended up returning. The sounds is amazing though, just wish they were more comfortable. Couldn't stand to have them on for too long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Step down from version 1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately sound was a big step down from version 1, returned and picked up AirPod pro 2, they are amazing. Voices sound great but lost the music and base.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the earbugs, but I wish the case had a little more texture so it wouldn't slide so easily. There have been a few times when it has slipped out of a jacket pocket or hands because the case is so smooth.

    I would recommend this to a friend