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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1423 Showing 28,441-28,460 of 29,925 reviews
  • Rated 1 out of 5 stars

    Great audio but poor design

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I liked these headphones because they sound great, are stylish, and are wireless. However, the design of the over the ear strap does not feel comfortable. My ears get pinched and hurt.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    doesn't hold charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the sound but only had 2 hours playtime on them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product bad workmanship

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter and another set for my girlfriend. I will recommend you take Apple care on them because I had to replace one Earbud on my girlfriend and I had to have both replaced on my daughters.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolute trash!!! They dont set well in charging pod and when you go to ise them the next day they arent charged! COMPLETE WASTE OF MONEY!!!! BUY SOMETHING ELSE NOT THESE!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost great.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband. Volume can be louder..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash, easy way to describe these headphones. Brought these on black friday 2021, and the right ear stopped charging on 1/17/2020, now the crap dont work at all. Its just a 200 dollar piece of crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DISAPPOINTED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but they quit working within the month. The left ear piece quit charging. I did not get the insurance so, I'm screwed. Maybe 5 stars if they could only lasted a year. Great disappoinment.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not as great as expected, not comfortable over 1hr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and are easy to use with Apple devices, it is a very seamless experience, for the gym after a certain period of time they created pain points around my ear and we're not too comfortable. I am a distance runner and I can see the pain being worse over long periods of time, Best Buy did a price match that was great I got a good value, But we're not as comfortable as I needed them to be for running, also the audio quality was not that great the AirPods have better audio quality. I went with the Bose sport for gym earbuds they are much better, although not as seamless to use with apple devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left headphone went out almost immediately. Get yourself some Bose and save the frustration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud dies after about 2 hours of use. I really wanted to like these but am very disappointed. I expected these to last for more than a few months for what I paid for them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good in charge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year it will not save charge and you will be not able to talk for 5 min , when you call their customer services they will say out of warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left headphone stopped working after 2 weeks in. Tried to re set it. And do all the tips and tricks online and nothing worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    go with Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was okay. They weren't snug in the ear. Right ear stopped working after a month of light use. Good for phone calls though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible shipping service :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have loved to actually receive the product! Package went missing and Best Buy did nothing about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product poorly made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not like them can’t cut them on and off at the end of a call or answer a call

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for two months.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and fit perfectly in your ear but the problem this has is that it won’t charge correctly after 2 months of purchase, you have to play with it to find a way for it to charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a disappointed experience. It's too heavy, bothering on the ear and inside, the sounds isn't good as the previous special edition (black and red), uncomfortable, charging/casing box is too big, and more....really disappointed!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wasted my money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones in Oct 2019 and the headphone is defective and not working after only using the headphones 8 times. The BB app is saying that I can’t return them. Highly disappointed!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good to use in GYM, but not for a long time.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to use in GYM, but not for a long time. Because when you are having this on your ear for a long while, you would feel uncomfortable on your ear. it may depend on your ear. But, I recommend AirPods without pro.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice looking but performance was lacking

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed in the sound to be honest. A lot of people told me to buy this and it wasn’t what I was expecting for the price. Love the style and color but taking them Back and purchasing Bose .... again my opinion

    No, I would not recommend this to a friend