Customer Ratings & Reviews

After four months the left ear piece no longer works - in viewing the apple page, this is apparently a common issue. My pair is going back.

I wanted these to work but had issues with them dropping calls and dropping connection to my music.

Left earbud stopped working 3 weeks after purchase. Sending back for a manufacturer’s warranty claim.

Defective batch or bad design? First pair was bad, second pair was worse. The first pair I brought back because they wouldn't stay connected to my phone even after the update of firmware. I was able to exchange them in hopes it wasn't part of a bad batch, but after just a week the left bud started to disconnect again just minutes after charging and show 0% on the beats app. Problem became worse over time and should've brought them back asap but I thought maybe if I kept reset the connection I'd be able to handle it but it just became worse and always disconnected when in the middle of a phone call. Since I let it go past the 15 days I no longer could bring an obviously defective product and now am having to deal with apple. Horrible

After one Month of purchase Had to send them back for a fix on one earphone apple did the repair and now they are workin ok

Right earbud won’t hold a charge anymore, and no Apple support.

After three weeks the left headphone stop working and makes a weird sound.

I have had to replace my headphones 3 times. I’ve had caller issues and the price is quite steep.

The rubber that goes around the ears would make my skin peal.

My only complaint is that they don’t hold a charge for very long.

These ear buds need to be exchanged as they are glitchy and do not charge consistently .

Now having to have these looked at again because they show full charge but sound will only come through one ear.

Disappointed,not working well,went to the store they can’t help me,they throw me to the apple store and nothing happen

One headphone is not working need to return. This has been my second pair of headphones this has happened to.

Good for not falling out. Battery on right ear piece stopped charging after a year.

My opinion it's a decent pair of wireless ear phones. But it lacks that good seal I was looking for that delivers that good bass

They suck....they don't hold a charge and i got them for my husband and he hates them....how can i return them!!??!!

This was bought as a gift for my daughters birthday this month. I cannot give you a solid rating since i won’t be using them .

I should have never bought them. Worked great for about 45 days. Then one would connect or charge intermittently. After about 60 days won’t connect at all, either side. Just bought some Bose and they work flawlessly. The Beats will be getting sold as soon as they get fixed under warranty.

When these keep a charge and work they connect and sound great. I had four incidents reported to Apple about one earphone not connecting correctly and discharging. On all occasions Apple support sent back with no problem found. I would not recommend these to anyone due to the charging case design.