Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1451 Showing 29,001-29,020 of 29,925 reviews
  • Rated 2 out of 5 stars

    Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earphone button doesn't work and there's a dent in the right earphone

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I could finally get these to bloodroots for tv, the sound wasn’t very loud.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lots of money, lots of problems

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they worked for about a week, thennnnnn the left one stopped charging consistently. It was hit or miss for a while, now today, the RIGHT one is dead. Funny how my cheapos always work. Returning them today and NOT getting another pair. Besides, the sound was so so. Maybe akin to a 40 pair. Certainly not worth what I paid.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my left ear well but not my right ear piece It hurts after sometime of wear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To quiet

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok just the sound wasn’t as good at the iPod pro

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Yes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work. Good battery, sound quality and ear-fit

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfied

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have small ears and they hurt me and the charging case is HUGE for a pocket.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low battery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge box is no close very well and they earphones keeping without charge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found very uncomfortable. They kept falling off of my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Using Apple charging cable incompatible with USB C

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly ordered for my friend as a gift, later realized it uses Apple connector to charge which is not compatible with everything else as my friend does not use Apple. She has to carry an incompatible Apple cable in additional to standard USB C cable. This is the reason I never use any Apple products.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Musictomyears

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return them very difficult to work and the design hurt my ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible. Buy something else

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Bluetooth wireless headphones. Connectivity issues from day one. Every single person I spoke to on the phone using these said they couldn’t hear me or I sounded muffled, no matter what I tried. I went back to my original AirPods out of frustration with these. Do not buy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very flexible to.cover all ear sizes. It would.not stay in my ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for hands free calls

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear fittings were not comfortable. The sound quality was mediocre. Poor call quality, Mic for hands free calls were poor compared to other head phones. One side kept shutting off despite being 100% charged. The buttons on the side didn’t work. This could have been a defective product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Charging

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My case doesn’t charge each ear piece simultaneously

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Totally worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom, as Mother’s Day present. She loved it! Was so grateful for a new pair, she loves the dainty pink ‘b’ that is surrounded by the rich navy. Sound quality is spectacular and it stays in her ears.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because you can only have one phone connected to your Bluetooth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pricey and useless

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is terrible getting help from apple not the best even when I did update and reset like they said they made me feel like I wasn't doing something right! If they don't work they don't work it does not cancel background noise like it says plus they're super pricy. Wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan of Apple, and these proved why

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt like I had my head in a vise. Bought them for a flight from El Paso to Savannah, and by Houston I was ready to throw them out. The hooks hurt, a lot. And judging by how much these have dropped pricewise, I can see why. Went with JBL UA Rock edition, and far better comfort.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats wireless pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with the left earbud disconnecting and charging.

    No, I would not recommend this to a friend