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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1456 Showing 29,101-29,120 of 29,925 reviews
  • Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it bt after awhile it was hurting my ear. The hook is too hard and can't hear properly while talking on phone call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not able to charge after a few months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud stopped taking a charge. Have had other ear buds for years with no issues that were less pricey.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used these three to four times and every one I’ve gotten a rash around my ear or inner ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly drops connections

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed in this product. They constantly drop connections from iPhone to Bluetooth TV. Returning to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't work. It's unbelievable how electronic stuff doesn't work all the time and best buy can't do anything about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not returnable after less than 3 weeks????

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud stopped working. Best buy says I can no longer return it. They are less than 3 weeks old and not returnable????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sweat proof. Do not buy! Only buy if it’s on sale for less than $100.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy these left side stopped working after a month because the case design is flawed. these thing had potential

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Is not good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so weird sometimes have 100% the life battery and sometimes have 0% in seconds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Go Jabra elite instead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying for the name. These stink. Maybe they look cool but for that money no shot. Bought jabra instead and returned these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear Sores

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return them. Physically hurting my ears. Exchanged for AirPods

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Short life span

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good but after 2 months of use one of the earbuds started failing and now it doesn't even charge anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband said they just stopped working. Don’t know why but will never purchase again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good with Noise cancellation. Also charging case is quite heavy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit right

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't stand 5 minutes with them on, $25 brand fit way better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One broke less than 4 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Broke less than 4 months. Apple is very difficult when help is needed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with my new beats people have hard time hearing me and I can’t hear good on them not clear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud isn't working for no reason! I can't believe I spent over 100 dollars on these. I'm so sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst product ever. Never connects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product ever. Does not connect even after multiple tries. Wireless non working junk ear phones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible connection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am returning the product. I constantly hear static and my phone is right in my hands.

    No, I would not recommend this to a friend