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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1465 Showing 29,281-29,300 of 29,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Driving, working. Get charge.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally the best item i ever bought. These beats are more important then my wallet. Can't leave the house without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several pairs of wireless headphones. A couple pairs of AirPod Pros, QC Bose, and now these. These have been my favorite. I use them mostly for working out. I had difficulty keeping the others in my ear and have had zero trouble with these. Battery life on the Powerbeats are great. On top of that plenty of features on the buds themselves (pause, play, skip, repeat, and volume). I also had trouble with other brands being a lot easier to lose track of. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality sounds super clear highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 1 out of 5 stars

    Very Poor Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of power beats pro for years now. Unfortunately, since Apple bought them they have gone down in quality. I think its because they want to promote the airpods etc. I own several different pairs of earbuds, so I would say my view is very fair. The list includes Jabra elite 65 active, Samsung galaxy buds and the Sony WF sp 800. All of them perform well, but when it comes to reliability the Beats come in last. I am currently sending in my pair for repair after only owning them since they first released. Now mind you because I own a total of 4 pairs of earbuds, I barely used the power beats pro. Now they have stopped holding a charge and have stopped connecting to Bluetooth. Its so bad that this will be my last pair of beats that I buy. Also consider their price. Almost 250 plus tax is almost close to 300.00 bucks. Not to mention that wonderful Apple Customer service....forget about it. The agent told me that when would ship me a return box in 3 business days and that it will take another 3 business days to arrive at Apple and then another 7 for repair. That is ridiculous! The customer service for all my other earbuds was way better. Its just not worth it, when O can find better and cheaper alternatives. Please take my advice. Stay away from them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product as usual for Beats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got mine to replace my Bose SoundSport Free. Bose SoundSport Free wouldn't connect to laptops without constantly dropping and/or only right ear piece wound connect for a while before dropping. Bose corporate stated "Bose are made for people on the go and connect to portable devises seamlessly". Apparently that didn't include laptops since their stationary. What a joke. Beats Pro wireless came out and glade they did. No discomfort when wearing and I have wore them for 4.5 hrs straight at work and 3.5 doing yard work. I wear glasses and they didn't interfere with mine since they are over the ear. Feel MUCH lighter than the Bose SoundSport Free. Like the case as it is pretty small and light weight as well. Love that controls are the same on either ear piece so they work together but are independent as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Performance but ongoing charging issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these earphones for the gym and yard work. Over they perform great with sold battery life. Charging is a much different story; most times only one side charges even when carefully seating both sides in the case. I replaced the first set under warranty when the left side stopped charging altogether. Replacement pair worked great initially but now after charging one side is typically fully charged and the other side completely dead. While I really enjoy these earphones the ongoing problems with charging, now including the second pair, will have me considering another brand when eventually replacing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    JBL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is wonderful and very helpful. The battery is very high and good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my first pair over four years ago. Excellent. Had to get another pair.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    New Buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I have a set of Bose that are very difficult to keep in place no matter what ear piece is being used.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! They make my work day go by so easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy when they are on sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for work in an open office environment. The sound quality is great and the background noise is non-existent. Only issue i have had is they do not always connect to my calls on the 1st try.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    The hooks really are adjustable!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality not quite as good as AirPods 3, but with the hooks I am able to keep them in my ears(!).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Powerbeats Pro since they debuted earlier this year. I think they are incredible. I previously used the Powerbeats3 and these are even better. The sound quality is incredible on these. Better than the AirPods Pro. All controls are available on each bud, including volume. The battery life is bananas. 9 hours on a single charge. 24 hours total. The H1 chip means you will have a rock solid connection. The ear hooks mean you can do any workout your heart desires without them moving. Are they perfect? No. I wish they had a smaller case. The case is big and bulky. Difficult for a front pocket. I also wish they had wireless charging. Even with these flaws, the PBP are simply amazing and possibly the best truly wireless headphones on the market.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect, but nothing really is.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not perfect, but nothing really is. Had them over a year, no issues. They do not fall out of my ears and handle sweat well (easy to defunk). Range is about 30 feet. The battery life for the pods and case is good. I also own a pair of older Bose buds, and they sound better, but fall out of my ears. No real complaints with this product after a year of constant use. Also these buds are connected to a Samsung phone and pc, again, no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you have the right ear pieces

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. I am still learning about the best ear pieces to use though. I have found that the best quality of sound only happens when pushed more into my ears. I don’t even know how to go about finding the perfect size for my ears. I do know that they have excellent sound quality. I would not have known that though, if I hadn’t researched them and would have been disappointed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excellent Design, Poor Reliability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since day one these headphones have had inconsistencies in their reliability. If you're in a hurry and pop them in often times only one of them would connect, if you don't have the case handy you won't be able to fix it so i often ended up working out w one working. Software update has not fixed the issue. The last straw was when one of them stopped working at only and had to take it to Apple (appointment needed), apple can only send it in because they don't support it like their branded pods, and they don't allow apple care. After taking all this into consideration I don't recommend you buy and just find an alternative or buy ear hooks for other brands.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honestly good i love them had to get another one for myself and brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for working out. Excellent sound.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these with the sole intention to use them for working out. They stay in well and sound very good. I think these are the best sounding wireless earbuds I own. The bass is punchy and the highs are crisp. They have the classic Beats sound profile so the midrange is a bit muffled. I really like the button layout with volume and pause/play buttons on each earpiece. My one knock on these is the case is massive. I have to leave the case behind to work out, unlike the classic AirPods. All said in done I use them for more than just working out because of how well they sound but the original AirPods are still king of everyday use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MY FAVORITE EAR BUDS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds, they are comfortable on your ear and I can keep up with these. The white ones that go in your ear always fell out. These stay on with no problem. I think they are the best!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Beats earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on a Thanksgiving deal ordered for store pick up 2 hours later got notified they where ready and took me 10 mins to pick them up. Love the Beats they fit in my ears perfectably and when around the house i only need to put one in. Quality of sound great and for my usage the charge lasts a long time. The only con is that the charger does not come in a carry case that would be nice so you could then clip it on your purse or belt if needed other than that they are great the navy is a suttle color but nice - nothing but 100% for Best buy on price and service and 100% on the Beats earphones

    I would recommend this to a friend