Customer Ratings & Reviews

I’m not sure if I received a dud or what, but these headphones have disappointed me. Let me explain my issues. 1. They give me a really hard time when connecting to the Bluetooth of my phone. I have to go into the settings and reconnect and search for the headphone signal literally every time I use them. I know it’s not my phone because my phone easily connects easily to various Bluetooth speakers throughout my house (and these are all different brands). 2. Secondly, these do not stay on my ears. They fit pretty weird actually. I have purchased cheap head phones which fit better but just broke too fast. 3. The earbud covers continuously pop off. I am equally rough with all of my electronics and again, my cheaper, low quality headphones did not do this. I have never had the experience of having to change my earbud covers this much. It’s at the point where I have run out of replacement earbuds - and they send a bunch of different sizes in the box! I’ve never experienced this with any other pair of headphones, ever. And when the covers fall off, the earbud plastic hurts. 4. The charge is pathetic. I mean seriously, for a name brand product, why in the world do these run out of battery power so quickly?! Then, they do not recharge quickly. If I don’t keep them on the charger all night, then I will not get a full 8 hours of use the next day. Even then, after 24 hours of not being charged NOR being used, the battery goes dead. This was my first pair of Beats anything. I didn’t buy them for the marketing side of the Beats brand, but for what I expected to be a quality product. I expected them to be more durable, more comfortable, and more efficient in ease of use. I expected to join the tribe of “Beats” fans. Ha! Was I let down. What I got was a $60 pair of uncomfortable, poor quality, glitchy, and less than optimal battery life headphones. I didn’t expect top notch state of the art headphones for this price-point, but I did expect them to atleast do what they said they would do. Based on the other reviews, most people have had great experiences with them. Unfortunately this wasn’t the case for me. These frustrate me so much that I don’t even care about charging them anymore and I will just go without music during excruciating periods of time where I really need music. I was literally about to buy a pair of headphones from the gas station the other day. I’m just going to go buy me some old-fashioned Apple EarPods (Not AirPods) and deal with the wires for now. Maybe I’ll try Sony next because I had the same Bluetooth connectivity issue and charging time issues with JBL in-ear headphones.

You pay for a warranty at time of check out i guess geek squad? then you oay for it. But if they break you have to send them out to beats:apple in the meantime your out $200 and no headphones. Est buy should teplace them. I dont care if there bought at joe shmo. Be responsible gor the product you sell. I handed you the money you replace. Not me do running around. Smh. Better pff mot buyibg these. They suck if they break

Worst headphones i have ever owned. And of course best buy said they were no longer offering there warranty. Nonway to know if headphones are actually connected to charger, individually on earbud, if you open app you can see if they are charging, but if case mives the slightest bit, headphone quits charging and turns on i. The case. I ha r owned these for 5 months and have only been able to use both headphones about 4 times. When i open case and try to use them either both or one is completely dead. Rediculous waste of money do not buy.. absolute junk....

Worse headphones ever, nothing but problems from the get go. Do not buy them, Bestbuy won’t warranty them and Apple care is crap protection. They are not sweat/water resistant. I’ve already replaced them once and about to have to replace them again. The headphones eventually stop pairing and will not play. Spend multiple minutes waisted attempting to re since etc.

I bought PowerBeats Pro wireless headphones in 04/2020. They worked great for a good two years. But in the last few months, the powerBeats Pro randomly shuts down while in use even though they have battery available, this happens within minutes of using the headphones almost 3-5 min. When i plugging them into the charging case shows one of the earbuds battery level at 55% (exactly), while the other one stays in the 80% range. I would recommend these headphones if you want to again purchase new headphones after two years. If not I would continue shopping around.

The sound that come out the earphones is everything . I love when I’m walking early in the morning with them on listening to my music it be so clear . Best choice I made when I purchase them

I don't know why beats made the ear hooks and the case different shapes. If your ear is not the curvature, the buds will not charge. 90% of the time only one side will charge. When I take out the charged side, only then will the other side start to charge. I mean I must be crazy to be using both earbuds at the same time. it's like buying a pair of shoes but only able to wear one shoe at a time. Really disappointed in purchasing these at full price when they came out.

I am sure they are great earbuds. The only reason I am rating them so low is because I had to return them due to having child size ears where the hook was bigger than the length of my ear. They fell out multiple times in the two days I wore them, it took like 5 minutes to get them in any kind of somewhat comfortable position and they hurt the multiple piercings in my cartilage. So again I am sure if you have normal adult size ears they are great but if you have small ears, I would not recommend. Get the Beats solo3 that I exchanged them for. They are great!

Beside the bulky case these are the best! Had some connectivity issues and APPLE fixed them for free and they’ve been working perfecyly since!

These frequently stop working (won’t connect to a previously connected device). And one of them has stopped working all together. Won’t be purchasing beats again

Smart technology with the earhooks but the buds still fall out of my ears when working out hard. The best option is the volume control on either headphone. The worst features are: connectivity updates are a pain initially, no noise cancelling or transparency mode which are useful for kids and running. Ultimately, I was dissapointed and returned them after a couple months. Apple Airpods are the best but those fall out from time to time as well.

Do not buy these the sound quality terrible on them certain songs sound okay but others sound high pitch and squeeky and its annoying while using them in the gym i bought the air pod pros later on and it just blows these outta the water

I purchased these so that I could exercise without fear of my every-day ear buds falling out. The sound quality is decent, although not noticeably better than anything else I've used in recent years. They do seem quite secure, but are a bit awkward to put on and don't play so nicely with glasses. The firmware updates seem a bit cumbersome and frequent, but such is life.

I had to reset them all the time because one side would quit working. They did not seat in the case well and would not charge. Total junk I returned them and got a refund without trouble.

Nice sound but the fit is not great, I had to continue to adjust the fit over my ear to make sure the bud was in my ear-

I’ve had 2 pairs of Powerbeats pro with the same long standing issue. My husband also has had 2 pairs with the same issue- all FOUR pairs wouldn’t charge both earbuds. Either one would be 100% and the other would be partially charged OR most times one ear bud would just remain dead. It was very difficult to get them to “sit just right” in the box to charge at all. So, FOUR pairs with this issue. Very disappointing especially with the high cost of these headphones.

Good product would recommend second time having this kind also have the ear bud style

these are great for when i work out and when i just want to listen to music! 100 o/o recommend these plus they added more colors !?

Great when they work at full capacity. The right wireless earbud tends to not fully charge causing just the left earbud to only work at times

Not as much bass sound as my Bose,case configuration Is cumbersome and difficult to figure out