Customer Ratings & Reviews

I've had these a while, since day one, they've sucked. I think they don't make good contact in the case, so they suck at charging.

The left ear bud doesn’t connect. I can only use the right earbud

I just got my 1st Powerbeats Pro Earphones (Red) on my last birthday month at best buy and use them for my new phone A32.. I would recommend it to a friend or any family member.... (5 Stars)

This is a very expensive purchase less than six months the right ear bud is not charging. The light indication on the charger does not turn red. After several attempts to disconnect and re-sync still the right ear buds is not connecting to the phone.

Having a connectivity and sound issue with right earpiece....sent it to Apple under warranty, they sent it back saying nothing was wrong. Problem still OBVIOUS and apparent.

For the price and after reading reviews I thought Powerbeats Pro would be great wireless earbuds. Not at all, zero base unless using the largest size tips which completely hurt my ears and even then the low end is better in my Google Pixel's stock earbuds. I returned them after 30 minutes of use, not worth the money at all. I then got a pair of Bose Soundsport Free earbuds - best I've ever heard in an earbud and much more comfortable. I think some of review articles must be sponsored since the Bose have far superior sound quality - I can't see how anyone would put them in the same category. This was my second try with a Beats product, not much chance I'll give them a 3rd chance.

This is some helpful advice to anyone considering the Powerbeats Pro. They are super unreliable when it comes to connecting to a phone, watch, etc. When it works it's awesome but when it does not work (and you do not have access to the charging case) you are out of luck. Big issue if running a marathon or if you are away from the case for a period of time. Apple has to figure out a solution for reconnecting the headphones without access to the case. Poorly thought out concept to rely on a massive case for a running device.

I bought this product for $141.61 in 12/16/2020. I just started having issues with both not working for more than 30 minutes. This started within the last 3 months. I did not take out the warranty. I've used dry cloth to wipe down the ear buds and the case area where it charges. Nothing is working. Disappointed with the quality

I’ve had these for 4 years now. When I got them the were $300. My main complaint is the battery life. Just listening to music they last for a few hours so I’ve never measured exactly how long in that use case. BUT when I take phone calls with them I often use one earbud at a time and it only lasts 30 min - 1 hr. That’s absurd to me for a quoted 8hr battery life Wish I bought the AirPod pros instead.

After some time of using product left bud started to shutdown at 55% battery. No fix available and Apple turns blind eye on this wide spread issue. Google will show a lot of people with same issue which indicates a manufacturer defect but Apple will charge for a fix.

It is incredibly that beats made a lot of expectation with this product and just for the first song, these headphones sounds horrible in comparison with powerbeats 3 that has almost 3 years in the market ( I have both earbuds now), i will have faith that apple release an update to the powerbeats pro because the lack of bass is incredible, it sounds like urbeats from 5 years ago, come on beats 272 dollars for this stupid sound and my powerbeats 3 sounds better, I'm being cheated by this horrible sound

Please do not buy this product! The design is super flawed. The earbuds do not sit properly in the case and even if it does, the slightest movement knocks them off the position and there is no way to know until the time you take it out and try connecting and it shows up 0% charge. Sound quality ain't that great to warrant the high price nor is it sound proof! Apple Care that I bought along with is additional money down the drain. WORST PRODUCT BY APPLE EVER.

These are my favorite especially for working out. I have AirPods as well and these are so much better for physical activities and the gym.

Unfortunately I am unable to get a good seal in ear with any of the provided tips. For $271 I expected a whole lot more. I’ll be ordering the Sennheiser Momentum True Wireless earbuds based on the claim they have best in class sound quality.

These are great earphones when they work. But there is an outstanding issue that Apple/beats refuses to fix. After a few months of use you’ll notice the left or right unit power off randomly though there is charge left. Google it and check out the Reddit forums on it. Bought this a year back thinking since it’s so explosive it will last me a good while. Unfortunately that’s not the case

I bought these for the of the hook to workout with, one f them still managed to fall out twice. Case way too bulky! Nothing special about the sound compared to other brands at the same price points or even lower for that matter, Very uncomfortable also if worn for long periods of time. Returned them after 3 days.

One of the head phones stop working as soon the warranty was over. Before it was great. Now it’s just frustrating.

I was given these as a gift and have used them for 2 months now on 2 different phones and devices. The issue is that for no unexpected reason they disconnect from bluetooth and have to disable Bluetooth or place in case to get them to reconnect. I have tried unpairing, resetting or reinstalling to no avail. Very disappointing and expected better quality with all the reviews and comments about the product.

Owned mine for theee months. The right earphone stopped charging regularly and then stopped playing music completely. Not happy with experience.

The sound is great when you can actually get them to connect to to Bluetooth. Noise canceling is also great when you can get them to connect. Therein lies the issue. Not sure if its because I'm using android but the connection almost never works. I've only had them for 3 days and the connection started gicing me issues day 2. I am returning these and will never purchase them again. This is completely unacceptable considered how much they cost