Customer Ratings & Reviews

They worked well for about 3 months, after that the left side went completely out, now im having charging issues with the only side i have, i had these for about 6 to 8 months altogether. Now i have no earbuds at all. I wouldn't recommend to no one.

This product is by far the worst consumer product I've ever purchased. These are completely useless garbage. They do not function as a microphone, thus they cannot be utilized for phone call conversations. I have attempted several fixes, I'm very knowledgeable regarding technology. I tries different codecs, Android upgrades, nothing works. People simply cannot hear me. Also, they drop after several minutes. They completely disconnect regularly. They continually have pairing problems. It's very frustrating, mid workout, losing connection. They simply will not reconnect. Powering down the phone putting them in the case restarting the phone shutting off Bluetooth all the little tricks sometimes work, eventually. The sound quality is not impressive. They sound okay. They should sound decent or great for the cost. Don't fool yourself, these are a waste of money. The JL labs function flawlessly and sound as good if not better.

Just bought these yesterday 7/6/2019. Used them once to make sure they work and to connect them with my phone. Put them back in the case and today I went to use them and 1 ear bud does not connect. Put them back in the charging case just incase I didn't charge that earbud correctly over night let it charge for 10 mins since beats claims you can charge for 5 mins and have 1.5 hours of playtime and it still did NOT work... I spent a lot of money and I'm pretty disappointed. Will return and go to a different brand.

Headphones stopped connecting properly to each other after about 1 year of use. and replacement from apple via chat or Genius bar is 250-350 for the whole set when a brand new set is only worth 170. Not worth the buy in my opinion if it only lasts for a year. Was only used in the gym, never swam in or dropped so not sure why the poor quality.

Purchased the PowerBeats Pro on 12/26/21. Had to have left earbud repaired on 6/12/2022 because it stopped working or charging. On/about 8/22/2022, the right earbud stopped working. Today, the left earbud stopped working. Neither one of them will charge. The earbuds did not last an entire year; they were a waste of my money. I will not buy them again.

After week problem with right earphone does not connect..have to pair each time it is used.

Pairing issues all the time...annoying and inconsistent

I purchased these headphones and fell in love. They stop playing music/media when you remove them from your ear so you never miss a thing..... I am not even a full two weeks into owning them and the left earphone is bugging out. Music won’t play however an annoying Morris code noise is distinctive... the controls are on the left earphone are still working.... going to take them back and see how Bose did with their truly wireless headphones.

Just overall phenomenal awesomeness could ask for a better wireless ear piece

I bought these 3 months ago and have used them 6 times and 5/6 times the left ear bud disconnestcs and you cannot reset them with the charging case which is complete madness, so I have been stuck midway through a 5 mile run with no music. For $250 these things should be such a headache.

Great when it charges the battery in the case. The charging mechanism is the worst I have seen. After 6 months I stopped using this one, and now after 2 years, these devices do NOT charge well at all. A real pain... BUT when it works it is one of the best! But unfortunately I do not have the batteries charged!

I have had for a year and the head phones fall out of charge in the closed case. So the connect to my phone when case is closed and then do not charge. Please buy anything else. If beats reads this i would like my money back.

I had very frustrating issues with charging. I would leave the earphones in the case, with the case charging. Aaaaaaand they just...wouldn't charge. Sometimes one was fully charged and one was dead. Sometimes both were low. There was no pattern. I'm a biomedical engineer and my partner is a software engineer. The two of us tried everything: different outlets and charging cables, restarting the headphones and our phones, etc. Nothing worked. I called Apple support and tried so many fixes that the Apple tech eventually asked, "Did you try hitting it with a hammer?" Defeated, I exchanged them for a brand new, identical pair of headphones. I immediately experienced the SAME ISSUES. Avoid these headphones. They're expensive and nonfunctional. I've ripped my Beats sticker off my laptop and am moving to another product.

2nd time I have purchased these headphones, both times the letter “b” on the headphones comes off. For the price of the headphones you would think they would use a better adhesive. The sound quality over time diminishes.

Controls not good, and it feels like they are made for big ear people like dumbo

I loved these until one of the ears broke. It does not work at all. I had seen a bunch of reviews about them breaking and thought i would be the exception but after about a month they broke

They work great to start but the ear hooks fatigue over time and fail (the metal wire inside fatigues and then breaks rendering them completely useless). Typically happens after about 18 months so apple/beats won’t cover under standard 1 year warranty.

I wrote a previous review on these and said they were great, and they were... for a month. I started having connection and charging issues like everyone else. I have ben fighting with these for months and have to reset every time I want to use them, and even then, only one will work. Absolute garbage, do not buy,

Very uncomfortable even after changing the ear cushioning out they were still very uncomfortable

It started out that every once in a while only one headphone would work. I would put it back in the case and start again and that usually worked to fix, but over time the problem became more frequent until eventually one headphone simply would not work. Incredibly frustrating. I will not buy again.