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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 30008 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 390 Showing 7,781-7,800 of 30,007 reviews
  • Rated 3 out of 5 stars

    Disappointed with customer service...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones and I was happy. After a few months one earphone stopped charging so I made an appointment By using the best buy website. I showed up at the store at the appointed time. Imagine my surprise when I found out that despite the appointment, I had to queue up with people who also came to the store for a similar reason without an appointment. I asked the manager to explain the situation. MakingAppointment is for that the store will knows that I will appear. And then I have to wait like at a doctor's appointment. That was the manager's explanation for my complaint. And that they don't have enough people, so what are these appointments online for? I was not only one at the long line in the store with the appointment. It was a cesar bay at brooklyn. Shame on you Best buy store. Despite my dedicated, or rather wasted time, I still had to do an appointment to the apple store to solve the problem with my headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good but expensive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of earphones! Great clarity in music and they feel secure in your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery longevity but a bit painful after 30 minutes of use.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality for wireless earbuds. Does not move while running or working out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although a little pricey, they are well worth it. Great use for home, gym or work

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, last long. Great for long workouts

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds sound great as expected.I only wish the volume would go up a little louder.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice product. But expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbuds are cool and the sound quality is awesome. But I would say that this is slightly overpriced

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wife love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves them!!! she love the sound and the fact that it reads her text to her

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    skd

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product because of another support in top of ear. Best sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install but a bit uncomfortable because they are tight on your ears. Sound is great and noise. Cancellation are perfect but that is the only inconvenience that I have with these Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Fits well sound great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well in the ear and the sound is great . It doesn’t fall out while working out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Bose replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love these but there are times when they will all of a sudden just disconnect my call that I’m on. Not sure if it is a bug and needing an update. Other than that I like the sound, the bass and the clarity of calls

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bluetooth option. I like the over the ear option to make sure they stay secure. One or both I can use them to listen to music or make a call. They sync up with my iPhone very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great for running !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great for running , they don’t fall off . Battery life great .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Still love them, but hate the case!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so exited when I saw the first announcement of these headphones; as a Powerbeats 3 owner I already liked the design and sound quality and now I can get a better design and quality but without the cable! But then I had to deal with that enormous charging case that there’s no way you can fit in any pocket. It also didn’t help that I bought them right when COVID hit, and when I needed to put on or take off my mask I would have to take the Beats off first. The other problem is the call quality which is good but not great like the AirPods Pro. But if the case size is not a concern for you and the mic sound quality doesn’t have to be perfect, these are a great pair of headphones with the best battery life available and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these…they don’t fall off the ear, great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and great fit. A must purchase for anyone considering buying them!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Beats wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Beats wireless!!! ... I will never go back to wires. Bass and clarity awesome .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these thinking I would not be pleased since I already have the Powerbeats3s. Boy was I wrong. Losing the cord and the sound quality difference is huge. I find myself wearing them around the house with just one in rocking all night long without the cord dangling. They are great in the gym, making calls and just all around use. Highly recommended and the sound difference is a lot better than the 3s.

    I would recommend this to a friend