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Customer reviews

Rating 4.5 out of 5 stars with 30015 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1342 Showing 26,821-26,840 of 30,014 reviews
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Good product while it lasted.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume level and charge in these is better than the Bose SoundSport. The left earbud stopped charging after 8 months of use. I'm very disappointed especially given how much they cost.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nope

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jess was not what I expected it to be did not like the fit over my ear

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Secure fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I am more than pleased with the performance I do have an issue with knowing if I have enough charge on the piece I only use one at a time on my daily walk and it went out on me while walking no radio to enjoy even though it had more than four hours in case to recharge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with apple phone. Didn't link up well with Samsung phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work alright and fit goof but the sound ain't all that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as the first ones.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Powerbeats and they worked great aside from that cord that had them attached, decided to buy these and I was very disappointed. The sound quality had a dropped and then when you would use them to talk on the phone it would loose you voice so people wouldn’t be able to hear you and would only hear bits and pieces.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok earphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and sound but not worth the price and battery dies too soon

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No noise cancelling at all

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound acceptable. With noise cancelling i can still hear the around sounds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad Best Buy customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely bad customer service experience from Best Buy, after purchasing the item I tried to do price adjustment as the price dropped %25 but the site and application didn't let me do it and the customer service was also didn't help me. Next time I'll choose another online seller like Amazon

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolute trash!!! They dont set well in charging pod and when you go to ise them the next day they arent charged! COMPLETE WASTE OF MONEY!!!! BUY SOMETHING ELSE NOT THESE!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash, easy way to describe these headphones. Brought these on black friday 2021, and the right ear stopped charging on 1/17/2020, now the crap dont work at all. Its just a 200 dollar piece of crap.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Bad with Galaxy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears no matter how I adjust them, and it's a nightmare every time I try to get them to connect to my Samsung Galaxy, even with the app. Samsung buds are way cheaper and better quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally wearing irritated and quick volume reduction

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Power beats no good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy rarely used them and of course right after the warranty expired they Dnt work I’ve tried everything to try and get em to connect again and no go ,, great while they lasted won’t buy them again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were fine when I first purchased them a few months ago. I didn’t use them too often, but every time I’ve used them my right ear bud was always dead. I’ve tried everything I could think of to get it to charge again. There’s just something wrong with the metal piece that charges it. I can monitor the charging on my phone and I can literally see it disconnecting and reconnecting repeatedly when it’s set down on my table. After fidgeting the headphones for about 20 minutes and sometimes charging the right ear pod by itself, it’ll charge successfully. In my opinion, these are not worth the risk of the price you pay. I’m officially done with Beats by Dre products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, these are trash earbuds IMO. You can get much better quality at a much lower price after minimal research. I could not return them fast enough.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvements from previous model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they auto shutoff! I like charging them in the case as compared to my previous headphones that required them to be connected to a cord directly. I can charge them, recharge my case and then have an extra charge ready to go if I’m out and about.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Waste of money. !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasted over $200 on this that supposed to be great product, but in less than 2 months the right one won’t charge, and the left one barely charge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Specs are Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love! I really like the specs that these have, including the announcements from my phone, the pausing when one ear bud is removed from the ear, and the pairing process with find my earbuds

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    too many problems

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one loses power too fast, it does not align to the left one.

    No, I would not recommend this to a friend