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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1340 Showing 26,781-26,800 of 30,022 reviews
  • Rated 3 out of 5 stars

    Pass on it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get better quality from cheaper Bluetooth headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Beats Powerbeats Pro - Total Garbage!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money!!! After 9 months of running, they stopped charging. Sent them into Apple warranty via Best Buy. They wanted $29 to repair. Said they were corroded. I only use the Beats to run. During this 9 month period, I only ran 194 times. The corrosion is due to sweat from running. These are poorly sealed units!! I WILL NEVER BUY AN APPLE PRODUCT FROM BEST BUY!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound; not bass heavy. Speaker for calls is d

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound; not bass heavy. Speaker for calls is decent.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed some

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life runs out quickly. Feels like I am having to charge it constantly. And right away the logo started to fall apart. They are really expensive I would think a sticker would hang in there at least for more than a day. Two stars because when I run I am not worried about them falling out.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Broke After 1.5 Years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 1.5 years. Left one won’t be connected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend these over the cord connected ones! Great for working out, very secure. I use mine on the treadmill and i never have to worry about snagging the cord. Reception goes through walls without dropping the connection. Go out and get them ASAP while they are on sale!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average sound quality, one earphone defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left headphone was not working. I bought AirPods at the same time and the clarity was much better with Apple. Returning this item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man... my wife and I were super excited to get these. Saved up and waited for her birthday. Tried them and were soooo surprised about the lack of bass. Even to the point where I was sure there was something wrong with our pair and wait to exchange them, tried em in the car and same thing.... no way. Exchanged them so good ol’ AirPods

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great for listening to music.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for listening to music but awful for phone calling

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No stars was forced to put a star to submit review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money !! Should be worth no more than $50-60 music quality is okay, there’s nothing pro about the headphones.. description says the earbuds can be adjusted to fit your ear which was a major plus when I browsing to buy earbuds. overall I am not satisfied with the headphones at all . They fall out my ear at least 2-3 an hour with little moment . Not as loyal as I expected. Everything they are marketing these headphones for to me is false . I am returning as soon as possible which I only had for a week. I can not deal with the earbuds popping out 50xs a day I can deal with the earbuds not being as loud as I like but there are way too many cons with these buds ..purchase at your own risk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better then beats3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for running, music sound, and picking up calls

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible overpriced product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely uncomfortable and not good for long use. The sound quality was sub par with no bass to speak of. The equalizer was a joke and didn't really help with sound quality at all. The left action button would depress and stick after minimal use 2 months after purchase. I would not recommend these to anyone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby likes them but he says they always fall cause he has small ears

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left won't stay charged!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a common issue online with others stating the left one won't stay charged and will be 0 when trying to use it. Even though the power connectors in the case are magnetic it doesn't keep them in place well and it disconnects. Not sure why the left more so than the right. Anyway, taking it back as its a bad design and don't see how Apple will be able to fix it anytime soon. Unlike the Airpods that fit in it's case in a way that keeps them connected, these don't and would probably require the next version to fix it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get these as I have small ears & wanted something that would stay in my ears-easier than pods. But the Case was too large-and the ear buds themselves were just too heavy. I returned them unfortunately, still on a hunt for the ones I fall in love with.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not for heavy sweaters

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, but I’m returning these due to the fact that as soon as I start sweating heavy they don’t stay in my ear. When I’m dry they fit perfect, changed ear pieces and everything will be going with a different brand!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Is what it is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says it will do, plays music when you work out. Wish it would work with only one bud, but it doesn't. In order to disconnect though you have to put both buds into the charger. The app on the phone doesn't really do much either.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Grrrr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the AirPods. Don’t really use them much anymore.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok sound for wrap around ear.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift. Not worth the amount $$$. Lacking BASE, too much Treble.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The most convenient earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Powerbeats pro come with multiple ear tips to get the fit just right. It also helps that there’s essentials an ear loop so during workouts it doesn’t fall out. I think my favorite part about these earbuds is how easy they are to set up and connect each time assuming you have an iphone

    I would recommend this to a friend