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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1343 Showing 26,841-26,860 of 30,022 reviews
  • Rated 3 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally wearing irritated and quick volume reduction

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Power beats no good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy rarely used them and of course right after the warranty expired they Dnt work I’ve tried everything to try and get em to connect again and no go ,, great while they lasted won’t buy them again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvements from previous model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they auto shutoff! I like charging them in the case as compared to my previous headphones that required them to be connected to a cord directly. I can charge them, recharge my case and then have an extra charge ready to go if I’m out and about.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad Best Buy customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely bad customer service experience from Best Buy, after purchasing the item I tried to do price adjustment as the price dropped %25 but the site and application didn't let me do it and the customer service was also didn't help me. Next time I'll choose another online seller like Amazon

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    too many problems

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one loses power too fast, it does not align to the left one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Waste of money. !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasted over $200 on this that supposed to be great product, but in less than 2 months the right one won’t charge, and the left one barely charge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Specs are Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love! I really like the specs that these have, including the announcements from my phone, the pausing when one ear bud is removed from the ear, and the pairing process with find my earbuds

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhhh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is decent. Kind of wish I went with the AirPods tho

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great investment!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt quite like these. The sound quality wasn't up to par for a high end earohone brand. I was able to downgrade to a MUCH cheaper brand and was much MORE satisfied then these. The left earphone completely died within 24 hours. Couldnt get it to work, just ended up returning them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not as good as the Bose but battery life better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted new wireless head phone for work few good points, good design for the ear, battery life okay, and the cell phone clarity good, Here the weak 1 points, Bose sound better , if Bose would ever get a better I the ear experience and batter batter life Beats will have a serious problem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Super disappointed in the sound quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally stinks in the sound deparTment. Why did I switch from Bose to these? Do not be mislead by the positive reviews and Apple name. These are lacking and sound like earphones did 5 years ago. I need crisp clean sound with good base at the gym and these don’t even give me that at home so I couldn’t imagine in a noisier environment. Why these got so many good reviews is beyond me because they must have been fake! Totally not worth even $80 because my last pair of Jabras were that price and they sound 1,000x’s better. Will return these today for sure!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Good for two months.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and fit perfectly in your ear but the problem this has is that it won’t charge correctly after 2 months of purchase, you have to play with it to find a way for it to charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Get them. Don’t even think about it!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the way to go. By far the best Bluetooth headphones I have ever purchased. Bought these for my wife and they have had no issues all the way up to now, October 2021. Now with the update, they can be tracked with Find My app.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection is not always strong and sound is very hard to adjust

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good headphones but it hurts my ears after awhile

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a problem with the quality sound to much treble not enough base

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent battery life between the buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for 6 months now. Every week, when I put them on, one of them won’t be working while the other is. My phone displays the one that’s working has 100% battery life, and the one that isn’t working is at 0%. This is despite the fact that both were in the Casa since my last use. I took then to Apple once before to get then looked at but the same problem keeps occurring. Usually they end up working again after I charge the dead one, but this is such a huge inconveniences and ruins my experience with the buds. I got them specifically for working out with, and there’s nothing more annoying than working it with only one working ear bud. These headphones suck.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I thought they would be better in sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have old headphones and I think they have better sound than new ones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds for iOS devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my wife's PB Pro earbuds. She's very happy and we have the old ones as backups should the batteries crap out after 3-4 years of use like my old blue ones did. Pairing with iOS devices is a breeze!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Could be alot better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yup like everyone says one bud always drops. You have to put them both back in the case and afterwards it usually pairs both. It's a pain when you're in a hurry. Also not very loud and for the price it should be louder.

    No, I would not recommend this to a friend