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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1428 Showing 28,541-28,560 of 30,022 reviews
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great use for kids and adults. They are real easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Great quality, but not perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for if you are working out, or need a pair of earbuds that won’t fall out. They have great sound, great battery life. But it comes with its flaws. It might just be the shape of my ear, but it felt too snug. Snug enough that it was enough pressure to start hurting the edge of my ears. It was very uncomfortable. Don’t let that push you away from buying this, it might just be me and a different experience for you. For being $250 and classified as “pro,” I would’ve expected a noise cancelling feature, but it does not come with that. Also I wish the sound was a lot louder. First time putting them on, I was at about 75% sound to be comfortable with listening (with just one of the earbuds on). Compared to the AirPods Pro, the volume level is much better on the AirPods than the beats. Overall it is a great quality wireless earbud that will fit your needs if you want great sound, tight fitting earbuds. (But maybe get these when they’re on sale). I did return these for the AirPod pros, just because of the pain the beats was making around my ear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Can’t Do Everything Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping that these headphones would sound better given that there beats but no, they do not. Apple does a lot of things well but headphones are not one of them. Apple needs a app specifically to alter sound with these headphones they create. I’m returning these today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent units

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great individually or as a pair for music or movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a gift

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my husband, he loves them!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea but the sound quality is unbelievably poor for any amount of money. I bought these for working out but I will be going back to the ones that came with the phone as I have already returned these to Best Buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, easy to use, no issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have. No issues so far. Pick up was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wasn't expecting to love these as much as I do, they're great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few used the right one would not charge anymore. Since I was past two weeks had to work thru Apple Care. Had complete replacement sent and again same problem after a few uses. So now having to work with Apple Care again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. They are incredible. I highly recommend .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beats review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Find them easy to use and easy to pair

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for working out

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for working out, I wish sound was louder

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product didn’t last 3 months. Repair quoted for over $200!! No thank you. Product cost about that.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all,I returned a bad pair and got stuck with these being this was the only color they had in stock.These are loosing connectivity do not sound nothing like the first pair I had till they stopped working,then the color is horrible.I was going to return these the clerk told me I had 90 days to return them,well low and behold I try to look them up today to return and it said that on the 31rst this was the last day to be able to return them.I would love to simply receive a refund.Thanks in advance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice color combination

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A well made branded product that is good but not great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left earphone did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earphone did not work. Very disappointed as this was a birthday gift for my Grandson. So I gave a defective GIFT .... he had a birthday gift he could not enjoy........and now we wait on a replacement order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So stiff and uncomfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So uncomfortable. Couldn’t get past putting them on. Returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great product with price. Definitely recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left one stopped working after a couple of months.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are pretty bad, the left one stopped working after a couple of months and support from apple directed me back to bestbuy which is not taking in ANY devices because of COVID19 so I'm stuck with a useless product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Major Software issue after 3 months, DONT BUY THES

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great until just after the best buy return period. Now the left ear bud does not work, and no amount of resetting or following any YouTube "fix's" have worked. Very disappointed with my new $200 desk ornament.

    No, I would not recommend this to a friend