Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1430 Showing 28,581-28,600 of 30,022 reviews
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Pretty but that is it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get into place well. Have trouble with one ear piece not working. No consistency into which one will work or not work. Do not even charge equally in the case. Color is pretty but function is not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Employee was rude

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know where else to write about this. The employee who sold it to us spoke in a derogatory manner to my mom who wasn’t quite proficient in speaking English.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Won't charge..

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work well, but a MAJOR issue is with the charging.. It fails to charge both headphones.. It's a known issue and Apple has not resolved it.. I paid ALOT for this and it's unacceptable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt my ear

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These actually hurt my ear after wearing them for some time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No ANC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I didnt realize these earbuds do not have active noise cancellation. For the price of the earbuds, ANC should definitely be a feature!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my most favorite headphones I’ve ever owned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbagio

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the AirPod pros they’re way better, the quality isn’t all that, if you’re looking for gym headphones these headphones aren’t good my guy. If you got an iPhone get AirPods. If you got an android, I don’t know what to tell you ( buy an iPhone).

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Probably for kids

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really small. Don't fit well. Would not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection, Volume

    Rated 1 out of 5 stars

    Not the same beet I know.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not What I spect, not to Loud volume and the sound quality is not to good if they desconect because distans not hace automatic reconection.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't purchase unless you buy warranty.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds will charge either left or right ear only. No consistency in keeping charge. Worst purchase for earbuds ever. Make such to purchase warranty because they will go out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Painful

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve noticed you can’t have these earphones in for long periods of time. My ears are soar from them just listening to music for 5 or 10 minutes. I returned and purchased airpods no pain and enjoyable!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ordered

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive. Ordered this but did not receive it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sorry not sorry

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these earbuds, they fit very uncomfortably in my ears, so I exchanged them. I only owned them for a little over 12 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work after 2months

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this two months ago, but unfortunately it doesn’t work anymore for no reason ; and it passed the return period , I want to know if it’s any product guarantee?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Second Pair! Went out after 3 months!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair that I purchased. They sound good but they go out after a while. I burnt these in January. It’s now March and they have already out. Do not buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    N

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with the calls it was statically it was hard to hear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped connecting to bluetooth 2 months after purchase. Best buy does not replace defected Apple products you have to jump though hoops. A cheaper headset would work fine. This is only a hyped product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible fit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t sit in ears well. Stick out. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earbud stopped working

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 4 months. Left earbud stopped charging and would not hold charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for less than a year and one side doesn’t work.

    No, I would not recommend this to a friend