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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1431 Showing 28,601-28,620 of 30,022 reviews
  • Rated 1 out of 5 stars

    Horrific. Lasted 2 months.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot tell you how horribly disappointed we are in these headphones. After 2 months they would not hold a charge and they cannot be returned. Deeply troubled by the poor quality and the high price. DO NOT BUY THESE HEADPHONES FOR ANY REASON.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bit bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bit bulky, very soft touch will disconnect the audio. Won't recommend if you are spectacle user then strictly not recommended. Using glasses, this beats & a mask is next to impossible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    doesn't hold charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the sound but only had 2 hours playtime on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replaced under warranty 3 times.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these replaced three times under warranty. These are worst headphone I have ever bought and at $200, you have to be crazy to buy these. Avoid this product at all costs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed. Right side didn't stay in charge prongs for some reason so I would have no battery on 1 and 100% charge on the other. Next day I didn't have them on n my ear felt like they were cause they were uncomfortable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost great.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband. Volume can be louder..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit in my ears. Sound quality was vary poor. For the price this item is not worth it. I think the high price is due to the name and who makes them. I would recommend the Bose sport ear buds. 100 percent better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Did not Work for me, they did not fix

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had such a bad time with these. Shortly after I received them, they weren't working correctly. I had to send them back and they were returned saying there wasn't an issue. I stuck them in a drawer in frustration and only now remembered they existed because they were a birthday gift and it is around my birthday again. Now, only one ear works. They have been nothing but heartache.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable at all Lots of room for improvement

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the cost

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great while they lasted, for paying such a high price they last less than a year and a half, i took great care of these ....Now the left bud has no sound nor will it charge...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product bad workmanship

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter and another set for my girlfriend. I will recommend you take Apple care on them because I had to replace one Earbud on my girlfriend and I had to have both replaced on my daughters.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not as great as expected, not comfortable over 1hr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and are easy to use with Apple devices, it is a very seamless experience, for the gym after a certain period of time they created pain points around my ear and we're not too comfortable. I am a distance runner and I can see the pain being worse over long periods of time, Best Buy did a price match that was great I got a good value, But we're not as comfortable as I needed them to be for running, also the audio quality was not that great the AirPods have better audio quality. I went with the Bose sport for gym earbuds they are much better, although not as seamless to use with apple devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wasted my money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones in Oct 2019 and the headphone is defective and not working after only using the headphones 8 times. The BB app is saying that I can’t return them. Highly disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Powerbeats Pro Navy review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound, the ease of use and most important, the fit as these stay in my ear during 4-5 mile treadmill workouts. Much prefer these over the Apple AirPods. Easy to make calls and receive calls on these. So far, these charge very quickly and last a long time, or at least for me. Very pleased with the purchase! And, getting these on a recent flash sale made the purchase even better!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a disappointed experience. It's too heavy, bothering on the ear and inside, the sounds isn't good as the previous special edition (black and red), uncomfortable, charging/casing box is too big, and more....really disappointed!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No ear buds in the box. Only the charging cord.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened the box on Christmas and, there were no ear buds. I will be in the store tomorrow. Had a curbside pick up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ouch.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but it is rough and rugged, and not gentle on the ears. They Hurt after a while of wearing them..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice looking but performance was lacking

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed in the sound to be honest. A lot of people told me to buy this and it wasn’t what I was expecting for the price. Love the style and color but taking them Back and purchasing Bose .... again my opinion

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cheap sound quality for the price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its lacking of bass 30 dollar airbud has a better sound quality that this one so disappointed! worst purchased i ever did,and 30mins of using your ear start to hurt it feels like a something biting on your earnlobe the whole time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud dies after about 2 hours of use. I really wanted to like these but am very disappointed. I expected these to last for more than a few months for what I paid for them.

    No, I would not recommend this to a friend