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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1439 Showing 28,761-28,780 of 30,022 reviews
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth it for 200

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t review much and I am an Apple user. These do NOT pack much bass or go to much volume at all. I thought I upgraded but these have a low volume cap unless at the highest volume. The highest volume still doesn’t give much bass but gives highs which are to much. Go elsewhere if you want true accuracies.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor choice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got for working out but they don't fit comfortably at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear has started to not work after about a week of ownership. Honestly not worth the amount of money or frustration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them. I found the sound intensity too low. Also could not find comfortable fit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Do not buy-They Suck

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great when i first got them but after a month or 2 one of them stopped charging. You need to play with it so it can charge. Last thing you want is having one of them fully discharge when ur ready to work out. I do not recommend this craps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Last

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these headphones for barely over a year (Missed the manufactures warranty by 30ish days), and the right bud stopped charging. I have reset these things, re-connected and connected to different devices, and tried different power cords. I contacted Apple support and they won't even let me ship them to them to inspect them. I live about 2.5 hours away from the closest Apple store, and their only option for me was to take them there for a technician to inspect. The fact they won't even let me print out a shipping label is a bit ridiculous for $200 dollar headphones that broke in a year. My other option was $105 to replace the headphones, which if it's the case that's not charging them, won't even fix the problem. The headphones were great when they worked. Do some research and look online for the multiple reviews of them going downhill after 6 months. These were my favorite headphones out of all the headphones I've ever owned. I've had $30 soundpeats for 3 years that are "True Wireless" that have never had a problem. It's a shame really, cause Apple knows how to build better products than this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to add more money then was was originally printed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    ??

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I started using sometimes sounds stops connecting problems. I don’t know how to solve this problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent but not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit disappointing on overall sound. They are decent for working out and walking but not great quality sound when just trying to enjoy music.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good at first, but not working after only 9 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loved them, but, sadly, 9 months after purchasing them, we need to take them to geek squad because the right piece no longer works.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. Does not stay charged longer than a day even if you only listened to them for 1 hour and set them down. Case is too big and constant connectivity issues. Customer service sent replacement saying that should not have happened and still occurs. Defective by design.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Powerbeats Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously great for staying in your ear hole so that’s nice. Sound is just ok, not a pair of thumping wireless earbuds by any means. Left side has stopped working after less than 3 months and they are not used more than a few times a week. Not damaged or dropped. Unable to reconnect left side with any device. Maybe hold back on using “pro” and power in the name.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Always come late

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always delivers late especially usps. It takes 2 weeks to deliver. If possible choose a different company

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for tiny ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so big that they hurt my ears as soon as i put them on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor audio quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to pay this price it is better to add a little more, go for the airpods Pro or jump to some bose qc2 or sony W1000

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor QC and Software Integration.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these but they have some serious build, quality control, and software. Initially, the usb cable was faulty out of the box so I returned the product only to find the same issue with the second. Now I'm on the third pair. Also, the software integration was buggy and took several tries to integrate to the phone. Perhaps it was a production ramp for the Christmas Season but a definite thumbs down on these for now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears. Could not get comfortable. Tried different ear pieces and still could not get comfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had these headphones for two months and the right one stopped working soon as they became unreturnable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not good it only works for 3 hours and you have to re charge. Not happy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good head phones but hurt my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my old beats so I got these. Loved them, but had to return because they didn’t fit my ears properly and hurt after a few hours.

    I would recommend this to a friend