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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1454 Showing 29,061-29,080 of 30,022 reviews
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Frustratingly awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serious sound. Nice bass. Very convenient controls. But the battery charging and bluetooth connection absolutely BLOWS! Serious enough for a two-star zinger. Don't think it's an issue? Try getting to the trial for 50-minute hike and you realize the extremely fussy charging terminals weren't precisely aligned to posts in the charging case on ONE of the phones and so it's go without one or go with just one. Or try getting into bed after a long day and a workout at the gym and you turn on the music on your phone and realize the Beats are in your vehicle in the console and they are STILL connected because you didn't perfectly align the charging connection. Awful. Just awful design. Love the sound. Love the ability to control volume without touching my phone. Hate the engineering.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats by Dre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not purchase again. Second pair. I returned the first pair for issues. This pair the left earbud will not keep the charge. Can’t return one day late.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and missing features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not have been more disappointed with these headphones. They are difficult to put on your ear, they don’t sound any better than regular AirPods, and they don’t work with Apple’s FindMy app to locate them if they are lost.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Love Hate Relationship

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of beats. I love the first year of it. Great sound, battery last all day, great connectivity. The second year, one stops connecting to Bluetooth or does not charge at all or the charge just last 20 minutes. Only recommend for one year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Winner!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying the Beats Pros, I tried and returned the high end jaybirds and jabra water resist sport models as both seemed lacking on the low end (bass). Tried the beats Pros and also sounded a bit tinny till I put the larger sized ear buds on the earpiece (I tried all the ear bud sizes on the other brands and it didn’t make much difference if not worse.) the large size ear buds on the Beats Pros made a huge difference with awesome, rich, bassy sound and plenty of clean volume! Controls are easy to use and effortless pairing with iPhone-A screen actually pops up on its own when you open the box! I’ll be keeping these!! Stoked!!

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product Just 1 is working and now I'm having problems to pair the one is working with my phone device

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds loose connection with phone and 1 earbud doesnt have audio. Have to pair with phone everytime a call is made.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 5 out of 5 stars

    Best truly wireless headphones I’ve ever owned!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these a little over a month ago and I can say with me owning the gen 1 airpods and listening to AirPods Pro that these are the best truly wireless headphones I’ve ever owned or listened to! They have amazing sound quality and base can be adjusted in settings if that’s an issue for you. I have worked out at the gym and played basketball in these and they never fell out or got loose in my ear. They have great sound cancellation and everything that they’ve claimed for these headphones have been true! They last me all day on a full charge and I love how they connect with the H1 Apple chip! I don’t regret this purchase at all!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these wireless earphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for wireless earphones with great sound quality. I've never owned beats but decided to try it out. I am so glad I did! The sound is great, the pairing is easy, they're comfortable and secured on your ear, and the battery life is incredible. The price is a little much but I don't regret it at all.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THE BEATS PRO. BUT, I AM NOT HAPPY WITH PURCHASE THEY ARE VEY UNCOMFORTABLE AND OUTSIDE NOISE COMES IN. CALLS IS BAD SOUND QUALITY I SHOULD’VE NEVER BOUGHT THEM. NOW IS TOO LATE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for runners wearing glasses or sunglasses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a runner who wears glasses (sunglasses or regular), I kept hearing a clicking sound. It was the earbuds constantly hitting the arms to both pairs of my glasses. What a disappointment!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Old ones where better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade to these since my dog chewed up my pro beats 2 wireless with wires connecting. These don’t block out background noise like my other ones , not really impressed with these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Connection, Volume

    Rated 2 out of 5 stars

    Great Fit - Right Side Disconnects

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really excited to use these for the gym. Fit and sweat resistance were main concerns, and they fit better than any headphones I've owned, and didn't cut out due to sweat. Issue is the right ear piece would repeatedly disconnect, despite full battery. No way to turn it on, unless I put them back in the case and repaired them. Would work great for 15-20 minutes, then right ear would turn off again. After this happening a half dozen times in a 2 hour workout, I gave up. To be honest, the sound quality isn't even all that great. Decent, but nothing spectacular, and volume doesn't get loud enough. Ended up With JBL for a third of the price, that don't fit as well, but get louder and so far haven't disconnected. Really wish these would've worked out, as I love the fit, but when one quits halfway through a run, it's certainly not worth the overinflated price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    a mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed!!!!!!! They cut in and out and were difficult to connect to blue tooth on android and iphone! they fit well and the ANC is nice

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working in less than a year.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for almost a year and last week one stopped working, and the other is starting to go out. Going to try and return them for a new pair, hopping it's just a fluke

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with sound. Also felt like I had to reset every other day, shouldn’t have been issues since it was connect with iPhone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones really hurt my ear if you are looking for good wireless headphones I think AirPods are the way to go

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breaks Down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent when they work, but they don’t work for long. This was my second pair to give them another chance after I got them a few years ago. Just bought them in late June and now at the end of august the left one does not work and the right one has static. Didn’t drop them or anything, just one day stopped working. Reset them, disconnected, restarted phone, nothing fixed them. Disappointed that they are putting out such low quality products now. P.S. the first pair broke pretty quickly as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Awesome earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very apprehensive of spending almost $200 on earbuds. But I’m glad that I did. I work 12 hour shifts and am able to listen to music/audiobooks while I’m working. I can only have one earbud in at a time so the fact that they work independently of each other is great. I love the fact that the case itself stays charged, so that when one earbud is at a low charge I can switch it for the other fully charged earbud. Then the low earbud will start to recharge itself in the case. They are very comfortable over the ear. I also like the fact that they will read a text to you when you receive one. The only complaint that I have, is that I wish that the case was a bit slimmer so it would fit more easily in a jeans pocket.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Stopped charging

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One ear bud stopped charging after 5 months. For the money paid, I expected better quality.

    No, I would not recommend this to a friend