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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30023 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1475 Showing 29,481-29,500 of 30,022 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! I have small ears so this worked perfectly and hugged my ears. They stay in place and don’t move at all. I also used them while jogging and they don’t move at all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headphones this is my second pair, got new ones after about three years the battery wasn’t holding a charge, all in all I’ve use this for the gym or just to make calls works great for both.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Earbuds I've Owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these the week they came out back in 2019 and still use them today. Never disappointed. Battery is amazing. Only thing is after using them almost everyday for the past 3 years the batter is bound to wear off. Ordered another pair and they're the best pair of buds i owned. Only con is that the case is a bit bulky but i got over it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one that changed a whole GENERTION!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best one in the market and the most affordable ones!! the best you can get as a gym rat and a hooper I can assure you that 100% multiple 100. the only cones I can tell is that it has no ANC and it has a large case(proportionally) in comparison to other in the market. For the one that doesn't care go for the 1st generation, for whom that does care you got the bit expensive ones the 2nd generation for 250$ - also worth it for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat headphones I’ve owned! Sound quality is great and they don’t slip off! They automatically pair when i put them on and don’t disconnect randomly like my JBL headphones did.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love these!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love these! They are great for working out, gym, going for runs/walks. They stay put and are so great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit perfect and are excellent for exercising and Best buy had them ready for pick up in 5 min

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th time buying these earphones. I prefer the beat fit pros, but the around the ear hooks are a comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Don't recommend - charging system is worthless!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give these 0 stars I would, and for one reason...the charging system on these is without question, the single worst platform I have ever used. I cannot express this enough. Getting things seated correctly has been a chore from day 1, and that includes a second pair and 2 different charging cases from Apple. They do not seat properly and will self-discharge 100% of the time if the case is closed, and about 80% of the time if the case is open. Things are just too fiddly. I don't know if the tolerances are too tight and QC too low or what, but given that 9 times out of 10 I cannot use these immediately when I want/need to and have to wait 3-10 minutes for one of them to charge enough to use, and then use the other one that continues to charge (hopefully) when headphone 1 dies. I have fought with this for 3 years and none of the benefits outweigh this single con. I keep them because I'm stubborn and paid almost $200 for them and will get as much "use" out of them as I can. It's just so very frustrating that this charging system was ever implemented in the first place. There are pros: I like the hook The sound is pretty good They are Apple "native" and connecting initially is quick When you can get things exactly right to get them charging, they do so extremely quickly...like, scary fast There are also other cons: Even once adjusted, the work loose from my ears when running (which is why I got them in the first place They do occasionally lose connection from the phone during use which usually requires disabling and re-enabling bluetooth on the device (phone/computer)

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection, Volume

    Rated 2 out of 5 stars

    The left bud keeps going out….

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan…. I’ve had these for a little over a year now and you’d think for the $$$, there wouldn’t be any issues with them properly working but for some reason the left ear bud is always constantly going out. I’ve had to put both of them back in the charging case to reconnect but it’s annoying and disrupting during my work outs… especially if I don’t want to bring the case with me everywhere. I’m not sure if AirPods do the same thing but I wouldn’t recommend these. They also aren’t great for people with small ears (mine aren’t even that small and even with the smallest ear bud inserts) but they don’t stay in and when I’m doing cardio, I have to push them back into my ears every minute because they start to fall out. The volume on these are also kind of low by default.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried these they are definitely way better than AirPod pros when it comes to sound quality but I tend to use it only for phone calls and for that AirPods are a little more convenient

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Over Time They Will Fail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my set of Powerbeats Pro for about 5 years now. I use them approximately once a week while doing yard work. From reading the negative reviews, it seems I'm lucky that they have lasted this long. I would often have a difficult time getting the left unit to seat in the case properly to charge. Eventually I learned to insert it first and wiggle it around until the light turns red (which means it is charging) before putting in the right unit. Within the last year, the left unit will play for about an hour and then it will give the low battery sound and immediately shut off. I tested this today to see how long it would last; the left unit shut down and my phone was showing that the right unit still had about 75% or more power left (and they were both charged to 100% together). Apple is willing to do a battery replacement, but they will charge $79 before taxes/fees to do so. It's time for the Thanksgiving sales currently, so I could replace them for $129. That was my plan until I started reading that the problem I experienced is extremely common. I'm going to look around at other options and I suggest you do the same. :-( They were good while they lasted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Battery doesn't hold charge.Good audio for running

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the earphones for 3 weeks now. I only use them for running and biking and I must say that these are he best earphones so far with regards to audio and usage. I was looking for a completely wireless replacement of my Powerbeats 2 earphones. First I settle for the Jabra Elite Active 65t, but I did return these because I couldn't stand the complete close off in my ears. While running this gave me a pounding feeling in my ear. The Powerbeats are much more comfortable for me, so very happy about that. But.. my issue is with the battery. Yes, it will last for many hours of usage, but even when not using it, the battery drains. If I leave the earphones out of the case without using them for about 20 to 24 hours, the battery is dead. Not sure if my item is defect or if this is expected behavior, but it is quite annoying. Resetting the device and updating the firmware did not resolve the issue. Contacted Apple support already and they advised me to return it for repair. Hopefully this gets resolved by an exchange or a firmware update, because other than this I am very happy with my purchase. At the moment, I wouldn't recommend this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    The perfect headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones, though they aren’t perfect, I still believe they deserve five stars - they’re perfect for working out, and just staying active in general because of the fact that they actually stay in!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best workout earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair and love them for working out will stay in your ears at all time… Got this pair for my husband and he is also very very happy with them prefers working out these over he’s AirPods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love them They are amazing to have so u can pay attention and talk at the say time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Review for Years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this pair for almost 3 years and the quslity is still as high as the first listen!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I would rate it 4.5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great for just gym and working out purposes. They sound quality is pretty good. If you want features these dont have much. No noise cancellation or transparency mode or none of that. Its good for just working out purposes. Other then that Id buy airpods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Avid walker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to these Beats Pro and am very pleased with them. Not having a wire across my neck makes walking and hiking so much more comfortable. Sound quality is great and pairing with my iPhone was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great workout buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer these way over standard ear buds. Great sound and reasonably priced.

    I would recommend this to a friend