Customer Ratings & Reviews

These are great headphones when they work. Consistently have the right side either not pair or stop working a few minutes into a run. Charging can also be hit or miss with no charge on a random basis. i've gotten to where I carry my ipods as well for when the Powerbeats decide to not work. I got these as a Christmas gift and I'm past the return period. I'm going back to my ipods because they pair without issues and never drop off. The battery life stinks but I can rely on them to provide music durning my run or gym session. I have enough stress without dealing with my Powerbeats.

Very good ear buds, I would buy them again if the prize was lower

These were great good sound for listening to music.

These are best I ever bought I recommend these to all

Pretty solid sound, controls, ease of use. Noise cancellation/isolation for listening to music and blocking during calls need significant work. Overall, better than the Jaybird Vista 2s. Was Jaybird loyal using their Tarah Pros then switched after they discontinued the line.

Really good both sound and comfort. Highly recommend

Tried several others, bose, jaybird. first true wireless that sound good

The charging pod does not always make contact with the left ear leads, leaving me with one charged earbud. Not happy. Poor design, preventing the earbuds from snapping directly into place with 100 percent certainty of contact. This has adversely affected my workouts, since I have to wear old earphones. But hey, the old ones work every time.

Best Ever!!! This is my 5th pair, and I won't buy anything less. My Only issue is that I Keep Losing them. LOL!!!!

These are the best headphones I have ever used. I even bought my son a pair and he loves them.

Honestly, the only thing I really like about these earphones is the aesthetics. I have airpods, but they never stay in my ears so I like the earhook design. Unfortunately, after a period of time they start to become uncomfortable cause the ends start to press behind your ear. Yes, I adjusted the hooks, but it didn't matter. Sound is sub-par. Nothing impressive or insignificant to complain about. The most frustrating thing was the music dropping in and out. I thought maybe they're might be some physical interference from blocking the connection, so I would keep my phone out in the open...but I would still run into the same issue. Maybe it's because I own an android and they're more compatible with iphones. Who knows. I wanted to like these because I like the earhooks, but everything was flawed from the fit to the performance.

Excellent sound and quality- worth the investment.

Total Tech is an amazing service offered by Best Buy. It gives you the ability to get great service, discount pricing, and extended warranties. Everyone should take advantage of this service.

Was weird i had to do online ordering for store pickup to get the price. Actual pickup experience was fine though.

I’ve had mine for over a year. Recharging them is fraught with a myriad of issues. Often times they operate for less than an hour before saying they need recharged again. Charging from side to side, one charges differently or has an issue when the other one doesn’t. The rubber tips are very easy to fall off of their rigid plastic post. For whatever reason the iPhone iOS 15 continually says they are not my Powerbeats pro even though they work. Almost impossible to open the charging case since there’s nothing to grab onto. It’s nice that they have volume controls on both of them, and pause button and skip ahead button on both of them. I only use them for spoken word content.

The headphones work great and has good audio quality. However the store had poor service and this is the second time that I have had a problem with getting my product from this particular store. Nothing against Best Buy as a retailer.

Excellent ear buds! BUT, I recommend getting the additional warranty (whether it’s Apple Care/Best Buy). The buds Lasted 3 yrs., then LEFT earbud stopped functioning completely. Went to apple and purchased new left ear bud.

Excellent item to replace older model. Glad I made this purchase.

Good sound but not better than AirPod Pro. They really don’t stay in my ears good.

So I bought these in mid december and by january 1st the left earbud stopped working so i went to trade them in at best buy and that was an easy and painless. So now i used the headphones for about 7 months and the same problem came up again. I went to best buy again to trade in and get a pair that works but they said their warranty expired and i would have to go through apple. Apple is the worst and it was impossible to get an appointment in nyc and the videos on how to fix them were no help as i tried resetting them at least 5/6 times. If your one of the lucky ones and get a pair that works for more than a year than they are good headphones and i would recommend but it seems like getting a pair that last more than 8 months is impossible.