Customer Ratings & Reviews

I purchased these about 18 months ago. The left ear bud quit taking a charge. Checking on the internet this is a common issue with these ear buds. While they worked the sound was good however I feel that after paying this much for earbuds they should have a life span more than 18 months.

These gave me almost immediately. Only one bud worked on most occasions. After two months, I took them back. Best Buy directed me to Apple for the return. So that's inconvenient. Apple had to send them in for repairs. A few days later I got a response saying the damage was not covered and the bill would be almost as much as I paid for them. Forget it. These were refurbished, and I'm sure they came to me damaged. I hardly used them. So in the end, neither Best Buy nor Apple would stand behind the product. I might as well have flushed my money down the toilet.

These are great for sound and function, when they charge properly. Unfortunately, 10% of the time one of the earbuds does not charge properly, varies on left and right. I’ve sent them for repair twice and Apple has not absolutely nothing to address the warranty issue and has simply sent them back.

Sometimes only one side connects. Other times both sides, took them to Apple Store, Said they work perfectly fine. I have Apple care, I’m pretty sure if I didn’t it they would’ve replaced them and charge me for new pair. Still have same problem, never again,

I bought these 6 months ago and they are just not worth it. Won't hold a charge and Apple support won't help you at all with the issue. I would not recommend them, sound good when they work and the battery holds a charge. but they won't hold a charge consistently

Great and comfortable. Plus they are sweat proof!!

First off, I am using this product with an Android S8 phone. Even when I have the phone in my pocket, the connection breakups happen at least once a minute. The right and left earphone also don't seem to sync with each other which causes an echo sound (this takes place for about 80% of the time that I am listening to them).

Sound could be better. My Jabra Elite Active 75t sound better

One of the earbuds stopped working less than a week later.

I don’t know how they got all these good reviews they are absolute junk. I sent them in because the left earbud stops charging and as fast as I sent them and I got them back one day later saying that they could not replicate the issue. Now this is been going on for about a month now and all they did was take the ear tips off and put them back in the case. I would give them -5 stars if I could. Also at the time I paid $250 for them not worth $2.50. Apple only cares if you purchase their products what happens after that is on you so now I have $250 earbuds or should I say just one right earbud. Also if you research on Google left earbud not charging this is very common in for $250 they should have a fix for this but they don’t and don’t care, rant over.

I bought these headphones in Aug 2020 - now one of them will not hold a charge - I do not know what the life span is of headphones - but the last pair of bose I had lasted 10 years - I will never buy another pair of Beats!

Purchased defective items. They are not even a month old and from day one, the battery never worked properly. At the store i asked if these were new and fully fictional, they advised that they were but they weren't. I paid full price for a defective item, right out of the box. I was told by apple to take it to the apple store and they will fix it. After leaving work for an hour, the store told me they have to send it out to get fixed, they dont have any service in the stores for beats. Why didnt they tell me this when I was on the phone with them as they advised me to go to the store to fix them. I now cannot use them for 10 days, since they sent them out. I only had the item for 30 days. Terrible defective item and terrible service, as they dont know what is going on.

These earphones are issue after issue until one day the battery of one of them drains in just one hour (from 100% to 0). Then you plug it in for 1 minute and it's back at 90 something % to drain again in 10 minutes. In the meanwhile, the other earphone is still at 90-something %. It's SO frustrating! I've reset it plenty of times, I've tried everything that's on the internet, I've cleaned everything and this crap keeps draining the battery in less than 1h. I haven't even used these earphones that much, not even every day. NOT WORTH THE PRICE.

People may not like a bad review of an Apple product but here it goes. As much as the pairing and charging is amazing from these earbuds... When it comes to sound, there is no bass at all even at full volume. WAY too much treble I did give it two stars for ease of connectivity and sleek design. But these are not worth $250 for the sound quality, so I'm returning them.

I am currently on my second pair. There is so much connectivity issues and batteries not charging. I am on my second pair of beatspro (blue). And 3rd pair of beats pro(black).

The design is nice. They don't fall out of my ears. Construction is solid. These are the worst sounding bluetooth earbuds I've ever heard. Honestly for the price, these are absolutely not worth it. I don't know how Apple agreed to sell this to the public.

Great headphone, unfortunately on my 2nd pair, still having Bluetooth issues. 99% of the time I have to put buds back into the case for them to even register a Bluetooth connection

Had to return the first two pairs of these I purchased. the first set only connected half the time, the second set wouldn't charge. hopefully third times a charm.

I’ve owned this product for just over a year now and the left ear piece has completely stopped working. I have worked out in these countless times and they would have issues connecting completely to the charging pins and I would go to use my headphones with one of them completely dead. Sometimes one ear wouldn’t connect or play any sound. Finally after a year it became a permanent issue. The worst part was that when I reached out to support, my best option would be to just buy a new set they told me. The cost of shipping and repair would quickly exceed the cost to just buy another $250 set. Very frustrating because it’s only been a year and now I’m totally screwed. Don’t buy these. Please

I have had these for about a year and I hate them. I have tried over and over to use them. They’re comfortable and have great sound quality but BOTH EARBUDS NEVER PAIR. You are constantly re pairing devices hoping to get sound in both ears and it rarely happens. These were an absolute waste of money. It is infuriating to only get one earbud to work because they are very nice earbuds. So you keep trying and it still never works. Yes, even if you turn off automatic ear detection. Do not buy these.